KB User's Guide - SitePref Tab - Customize the Page Not Found Message

You must have full user permissions for your space to perform these steps.

Admins and Users who have permissions to access the Site Preference tab may create/edit a Custom Page Not Found page for your KB site. This document will walk you through this process.

What is a 404 Error/ Page Not Found Message?

A 404 Error / Page Not Found message is an HTTP standard response displayed when a server cannot locate the web page requested. It happens when the your KB site encounters:

  • A mistyped URL
  • copy-and-paste URL mistake
  • Broken links or truncated links on other web pages
  • Broken links or truncated links in an email message
  • Moved or deleted KB pages

Design a 404/Page Not Found for your KB Site

Display a customized 404 Error page to include:

  • a more natural description with language that is friendly and inviting
  • your KB site's branding
  • link leading to helpful information

  1. Navigate to the Site Preference Tab > Custom PageNotFound link
  2. nav-custompage.png

  3. You will be led to the Custom PageNotFound page. You will be presented with two text boxes in which you can create/modify two distinct sets of instructions for the Internal and the External KB Site.
  4. CustPageNotFound_entryfield.png

How to Avoid a Search Yielding a 404/ Page Not Found Error

Admins can run the KB Broken Link Checker

For some inspiration for creating your page, check out this article!




Keywords:custom 404 error page not found   Doc ID:55543
Owner:Teresa A.Group:KB User's Guide
Created:2015-08-24 15:04 CDTUpdated:2016-10-31 16:18 CDT
Sites:KB User's Guide
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