KB User's Guide - SitePref Tab - Customize the Page Not Found Message


Admins and Users who have permissions to access the Site Preference tab may create/edit a Custom Page Not Found page for your KB site. This document will walk you through this process.

What is a 404 Error/ Page Not Found Message?

A 404 Error / Page Not Found message is an HTTP standard response displayed when a server cannot locate the web page requested. It happens when the your KB site encounters:

  • A mistyped URL
  • copy-and-paste URL mistake
  • Broken links or truncated links on other web pages
  • Broken links or truncated links in an email message
  • Moved or deleted KB pages

Design a 404/Page Not Found for your KB Site

Display a customized 404 Error page to include:

  • a more natural description with language that is friendly and inviting
  • your KB site's branding
  • link leading to helpful information

  1. Navigate to the Site Preference Tab > Custom PageNotFound link
  2. nav-custompage.png

  3. You will be led to the Custom PageNotFound page. You will be presented with two text boxes in which you can create/modify two distinct sets of instructions for the Internal and the External KB Site.
  4. CustPageNotFound_entryfield.png

How to Avoid a Search Yielding a 404/ Page Not Found Error

Admins can run the KB Broken Link Checker

For some inspiration for creating your page, check out this article!

Keywords:custom 404 error page not found   Doc ID:55543
Owner:Teresa A.Group:KB User's Guide
Created:2015-08-24 14:04 CSTUpdated:2016-10-31 15:18 CST
Sites:KB User's Guide
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