KB User's Guide - SitePref Tab - Customize the Error Messages

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You must have full administrative permissions in your space to perform these steps.

Admins and Users who have permissions to access the Site Preference tab may create/edit a Custom Messages for your KB site. This document will walk you through this process.

What is a Error Message?

An Error message is an HTTP standard response displayed when a server cannot locate the web page requested. It happens when the your KB site encounters:

Design a Custom Error Message for your KB Site

Display a customized error message to include:

  1. Navigate to the Site Preference Tab > Custom Messages link

    Custom Messages link in the SitePref sidebar
  2. You will be led to the Custom Messages page. You will be presented with six expandable panels, each with text fields in which you can create/modify distinct sets of instructions for the Internal and the External KB Site.

Internal site message text fields

External site message text field

Enter text, links, images, tables, etc. in these text fields using HTML formatting. 

How to Avoid a Search Yielding an Error Message

Admins can run the KB Broken Link Checker

For some inspiration for creating your page, check out this article!