MyUW - Bug - Error when accessing Personal Information App

A subset of users may encounter an error when attempting to access the Personal Information app in MyUW.

Nature of the Issue

When accessing the Personal Information app, some users may encounter the following error:

"An error occurred loading this content. Please try again."

Sorry!

We understand that this issue can be an inconvenience and apologize for the amount of time it is taking to fix.

Workaround

The majority of the users affected by this issue are NetID eligible from a Special Authorization (SpecAuth), and the primary reason a user NetID eligible through a SpecAuth would need to access the Personal Information app is to update their preferred name. The Preferred Name app in MyUW is now live and can be used by most users to set their preferred name. For more information, see MyUW - Using the "Preferred Name" App.

Hope for the Future

Dialogues have been opened and efforts are being queued to resolve this issue. As noted above, the majority of the users affected by this issue are NetID eligible from a Special Authorization (SpecAuth). If you are NetID eligible through other means, or are not sure, there may be another issue preventing you from accessing the personal information app. You can contact the DoIT Help Desk to find out.



Keywords:known issue personal information app error occurred loading this content please try again preferred name   Doc ID:55862
Owner:Will C.Group:My UW-Madison Portal
Created:2015-09-02 12:35 CDTUpdated:2016-09-01 12:22 CDT
Sites:DoIT Help Desk, My UW-Madison Portal
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