BN - FAQ for Employees Using eBenefits During the Annual Benefits Enrollment Period

This document includes a list of the most frequently asked questions regarding eBenefits self-service enrollments during the Annual Benefits Enrollment period. Additional help and guidance on how to update your information will be available through links in the MyUW System Portal and through the University of Wisconsin HRS Knowledge Base.

Frequently Asked Questions

Who has access to Benefits Self Service?

  • All benefit eligible UW employees (full and part-time) who work for an institution offering eBenefits.

What are the dates I can enroll/change benefits using eBenefits Self Service?

  • The Annual Benefits Enrollment period runs from Monday, October 17, 2016 through 4:30 p.m. Friday, November 11, 2016.  After that date the option to use eBenefits for the Annual Benefits Enrollment Period ends.


How do I know I am eligible to enroll in benefits using eBenefits for the Annual Benefits Enrollment Period?

  • You should receive information from your institution's Office of Human Resources regarding your ability to make benefit enrollments/changes through Self Service.
  • You should see a link in the benefits section of your MyUW System Portal that directs you to begin the benefits enrollment process through Self Service.
    • UW-Madison employees using eBenefits will access the link using the MyUW Portal.

Where do I access my current benefit information?

  • You can access your benefit information through MyUW System Portal.
    • UW-Madison employees using eBenefits will access the link using the MyUW Portal.
  • Contact your institution's Benefits Office if you are having login problems.

How do I enroll/change benefits during the Annual Benefits Enrollment Period using eBenefits?

1.  Open your Enrollment Opportunity:
         a) Log in to MyUW System Portal (UW Madison employees using eBenefits will use MyUW Portal.)
         b) Click on the Benefit Information link
         c) Click on the Open Enrollment link

2.  Open the Enrollment Summary
         a) Click the Select Button to the right of the Open Enrollment Event Description.

3.  Make your enrollment choices:
         a)  Click the Edit Button next to the plan you want to change/update
                  ● To select a plan, click on the radio button next to the plan name
                  ● Repeat as necessary for all of the plans you wish to change/update

4.  Select Dependents for Plan
         a) Click the Add/Review Dependents Button
         b) Select the Enroll box next to the dependent's name
         c) Click Continue

5.  Finalize Enrollments:
         a) Scroll to the bottom of the screen to view a brief summary of your benefit selections.
                  ● You can still make changes by scrolling up and clicking the Edit button next to the plan you want to update.
         b) Click the Submit button
                  ● You will be shown a second submit confirmation screen.
                  ● Click the Submit button again if you are ready to submit your choices.
                  ● Click the Cancel button if you're not ready to submit your choices
                           
NOTE:  Click the Cancel button does not remove any of the data you entered - it just ends the Submit process.

6.  The following day you will receive a confirmation email and a link to verify your elections using the MyUW System Portal.  Please take a moment to verify that all selections are accurate.  For assistance in enrolling in benefits through Self Service, please refer to the following Knowledge Base document:  BN - Annual Benefit Enrollment Period Using eBenefits .


How do I update my Other Health Insurance or Medicare Information?

1.  Open your Enrollment Opportunity:
         a) Log in to MyUW System Portal (UW Madison employees using eBenefits will use MyUW Portal.)
         b) Click on the Personal Information link
         c) Click on Update My Personal Information link
         d) Click on yellow Change Coordination of Benefits button to update Other Health Insurance Information
         e) Click on yellow Change Medicare Information button to update Medicare Information

How/When can I add my dependents for coverage?

You can add any dependents to your record after you have clicked into the first benefit plan that you are enrolling in.
1.  Select the Add/Review Dependents button at the bottom of the page.
2.  Enter the dependent's Personal and Status information:
         a) It is very important to enter accurate information for dates of birth, gender, and Social Security Number.
         b) Enter your dependent's name information using all CAPITAL letters.
         c) Contact your institution Benefits Administrator if you make a mistake when entering the information for your dependent. They will  make any changes on your behalf.
         d) Once you have entered your dependent's information and saved the record, you will be returned to the enrollment screen.
3.  To enroll a dependent into a plan, click the checkbox for that dependent under the benefit plan you want to enroll them in.


I submitted my choices during the Annual Benefits Enrollment Period, but forgot to enroll in a plan.  What can I do?

  • If you need to add a plan, enroll additional dependents, or change one of your elections and you are still within the Annual Open Enrollment period (Monday, October 17, 2016 -  4:30 p.m. Friday, November 11, 2016), please contact your institution's Benefits Office, who will be able to assist you in re-opening your Self Service page so you can make any changes. 

I reviewed my Confirmation Statement and there's an error.  What can I do?

  • If you need to add a plan, enroll additional dependents, or change one of your elections and you are still within the Annual Open Enrollment period (Monday, October 17, 2016 - 4:30 p.m. Friday, November 11, 2016), please contact your institution's Benefits Office, who will be able to assist you in re-opening your Self Service page so you can make any changes, or counsel you about your options if the Annual Benefits Enrollment Period has ended.


What happens if I don't enroll/change any benefits during the Annual Benefits Enrollment period?

  • Your benefits will remain the same as the current calendar year prior to the Annual Benefits Enrollment period.
  • Please note:  Enrolling in Flexible Spending Accounts (FSA) and/or Health Savings Accounts (HSA) requires a new enrollment every year during the Annual Benefits Enrollment Period.  Please complete these elections using eBenefits. TASC Parking & Transit enrollments are via paper application due by 4:30 p.m. Friday, November 11, 2016.

What if I don't have access to a computer at work?

Your options for accessing a computer, if you don't have one available at work include:
          ● Computer kiosks at your institution (contact your Benefits Office for locations)
          ● Home computer
          ● Public library
          ● You can submit a paper application to enroll/change benefit plans if you are unable to access a computer.  These forms should be submitted to your Benefits Office by 4:30 p.m. on Friday, November 11, 2016.

I need more information regarding what benefit enrollment/changes are available during the Annual Open Enrollment period.  Where can I find that?

  • Each institution will hold a Benefits Fair where information will be available (click HERE for dates/times for your institution).
  • You can obtain more information by visiting the Annual Benefits Enrollment webpage.      


What is Health Opt Out & How Do I Enroll during Annual Benefits Enrollment Period?

  •  If you are a state employee: Starting in 2016, you may be eligible to receive $2,000 from your employer if you opt out of state group health insurance program coverage. To be eligible you cannot have opted out in 2015, and you also can not be covered under the state group health insurance program as a dependent. BN - Health Opt-Out Incentive Business Process
  • You are required to submit a paper Group Health Insurance Application/Change Form (ET-2301) during It’s Your Choice open enrollment to receive the opt-out incentive for 2017.

Related Policies, Knowledge Base (KB) Documents, and Forms

Related Policies

Related KB Documents

Related Forms

TASC Parking & Transit Enrollment Form





Keywords:Frequently Asked Questions OE Open Enrollment Annual Benefit Enrollment Period Enroll Self-Service FSA ERA HSA Health SGH Dental Vision Opt Out Flexible Spending Accounts Health Savings Accounts State Group Health EPIC VSP Individual and Family I&F eBen eBenefits   Doc ID:55920
Owner:Samantha Q.Group:Human Resource System (HRS)
Created:2015-09-04 08:25 CSTUpdated:2016-11-29 16:18 CST
Sites:Human Resource System (HRS)
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