BN - FAQ for Employees Using Self Service During the Annual Benefits Enrollment Period

This document includes a list of the most frequently asked questions regarding Self Service enrollments during the Annual Benefits Enrollment period. Additional help and guidance on how to update your information will be available through links in the MyUW System Portal and through the University of Wisconsin HRS Knowledge Base.

Frequently Asked Questions

Who has access to Benefits Self Service?

  • All benefit eligible UW employees (full and part-time) who work for an institution offering Self Service.

What are the dates I can enroll or change benefits using Self Service?

  • The Annual Benefits Enrollment period runs from Monday, October 1, 2018 through 4:30 p.m. Friday, October 26, 2018.  After that date the option to use Self Service for the Annual Benefits Enrollment Period ends.


How do I know I am eligible to enroll in benefits using Self Service for the Annual Benefits Enrollment Period?

  • You should receive information from your institution's Office of Human Resources regarding your ability to make benefit enrollments and/or changes using Self Service.
  • You should see a link in the benefits section of your MyUW System Portal that directs you to begin the benefits enrollment process through Self Service.  UW-Madison employees using Self Service will access the link using the MyUW Portal.

Where do I access my current benefit information?

  • You can access your benefit information through MyUW System Portal.  UW-Madison employees using Self Service will access the link using the MyUW Portal.
  • Contact your institution's Benefits Office if you are having login problems.

How do I enroll and/or change benefits during the Annual Benefits Enrollment Period using Self Service?

1.  Open your Enrollment Opportunity:

         a) Log in to MyUW System Portal (UW Madison employees using Self Service will use MyUW Portal.)
         b) Click on the Benefit Information link
         c) Click on the Open Enrollment link

2.  Open the Enrollment Summary

         a) Click the Select Button to the right of the Open Enrollment Event Description.

3.  Make your enrollment choices:

         a)  Click the Edit Button next to the plan you want to add/change

                  ● To select a plan, click on the radio button next to the plan name
                  ● Repeat as necessary for all of the plans you wish to add/change

4.  Select Dependents for Plan

         a) Click the Add/Review Dependents Button
         b) Select the Enroll box next to the dependent's name
         c) Click Continue

5.  Finalize Enrollments:

         a) Scroll to the bottom of the screen to view a brief summary of your benefit selections.
                  ● You can still make changes by scrolling up and clicking the Edit button next to the plan you want to update.

         b) Click the Save and Continue button
                  ● You will be shown a submit confirmation screen.
                  ● Click the Submit button if you are ready to submit your choices.
                  ● Click the Cancel button if you're not ready to submit your choices
                           
NOTE:  Clicking the Cancel button does not remove any of the data you entered - it just ends the Submit process.  You must click the Submit button to finalize your enrollment choices.

6.  The following day you will receive a confirmation email and a link to verify your elections.  Please take a moment to verify that all selections are accurate.  For assistance in enrolling in benefits through Self Service, please refer to the following Knowledge Base document: BN - Annual Benefit Enrollment Period Using Self Service .


How do I update my Other Health Insurance or Medicare Information?

1.  Open your Enrollment Opportunity:

         a) Log in to MyUW System Portal (UW Madison employees using Self Service will use MyUW Portal.)
         b) Click on the Personal Information link
         c) Click on Update My Personal Information link
         d) Click on the yellow Change Coordination of Benefits button to update Other Health Insurance Information
         e) Click on the yellow Change Medicare Information button to update Medicare Information
         f)  For assistance in updating this information using Self Service, please refer to the following Knowledge Base document:  BN - Self Service (eBenefits) Updating Other Health Insurance Information .


How/When can I add my dependents for coverage?

You can add any dependents to your record after you have clicked into the first benefit plan that you are enrolling in.
1.  Select the Add/Review Dependents button at the bottom of the page.

2.  Enter the dependent's Personal and Status information:

         a) It is very important to enter accurate information for dates of birth, gender, and Social Security Number.
         b) Enter your dependent's name information using all CAPITAL letters.
         c) Once you have entered your dependent's information and saved the record, you will be returned to the enrollment screen.
         d) Contact your institution Benefits Administrator if you make a mistake when entering the information for your dependent.
        
3.  To enroll a dependent into a plan, click the checkbox for that dependent under the benefit plan you want to enroll them in.


I submitted my choices during the Annual Benefits Enrollment Period, but forgot to enroll in a plan.  What can I do?

  • If you need to add a plan, enroll additional dependents, or change one of your elections and you are still within the Annual Open Enrollment period (Monday, October 1, 2018 -  4:30 p.m. Friday, October 26, 2018), please contact your institution's Benefits Office, who will be able to assist you in re-opening your Self Service page so you can re-enroll.  You may also choose to complete a paper application to change an election made via Self Service.  Click here to obtain the appropriate form.

I reviewed my Confirmation Statement and there's an error.  What can I do?

  • If you need to add a plan, enroll additional dependents, or change one of your elections and you are still within the Annual Open Enrollment period (Monday, October 1, 2018 - 4:30 p.m. Friday, October 26, 2018), please contact your institution's Benefits Office, who will be able to assist you in re-opening your Self Service page so you can re-enroll.  If the Annual Benefits Enrollment Period has ended, your Benefit Administrator can counsel you on any options you may have for making changes to your enrollments.

What happens if I don't enroll/change any benefits during the Annual Benefits Enrollment period?

  • Your benefits will remain the same as the current calendar year prior to the Annual Benefits Enrollment period with the following options that require a new enrollment every year during the Annual Benefits Enrollment Period.  Please complete these elections using Self Service.
    • Flexible Spending Accounts (FSA)
    • Health Savings Accounts (HSA)
    • Health Opt Out

What if I don't have access to a computer at work?

Your options for accessing a computer, if you don't have one available at work include:

          ● Computer kiosks at your institution (contact your Benefits Office for locations)
          ● Home computer
          ● Public library
          ● You can submit a paper application to enroll/change benefit plans if you are unable to access a computer. 

NOTE:  Any paper applications must be submitted to your Benefits Office no later than 4:30 p.m. on Friday, October 26, 2018.

I need more information regarding what benefit enrollments and changes are available during the Annual Open Enrollment period.  Where can I find that?

  • Each institution will hold a Benefits Fair where information will be available (click HERE for dates/times for your institution).
  • You can obtain more information by visiting the Annual Benefits Enrollment webpage.      


What is Health Opt Out & How Do I Enroll during Annual Benefits Enrollment Period?

  •  If you are a state employee: Starting in 2016, you may be eligible to receive $2,000 from your employer if you opt out of the State Group Health insurance program coverage. To be eligible you cannot have opted out in 2015, and you also cannot be covered under the State Group Health insurance program as a dependent. Resource: State Group Health Opt Out Incentive

  • To enroll, access your Self Service enrollment by visiting the MyUW System Portal (MyUW Portal for UW Madison employees.) You may also choose to submit a paper Group Health Insurance Application/Change Form (ET-2301) during It’s Your Choice to receive the State Group Health Opt Out Incentive for 2019.

ADDITIONAL RESOURCES

Related KBs:

Related Links:





Keywords:Frequently Asked Questions OE Open Enrollment Annual Benefit Enrollment Period Enroll Self-Service FSA ERA HSA Health SGH Dental Vision Opt Out Flexible Spending Accounts Health Savings Accounts State Group Health EPIC VSP Individual and Family I&F eBen eBenefits Self Service   Doc ID:55920
Owner:Samantha Q.Group:Human Resource System (HRS)
Created:2015-09-04 08:25 CSTUpdated:2018-09-10 10:06 CST
Sites:Human Resource System (HRS)
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