Help Desk - Student Help Desk Agent Position Description
Customer Support Specialist
Division of Information Technology (DoIT)
University of Wisconsin - Madison
Link to Application
The Division of Information Technology (DoIT) Help Desk is looking for motivated and friendly students of any major. We are an organization that focuses on giving students professional development opportunities as many aspects of the Help Desk are managed by students. This offers our students the unique opportunity to impact the campus community through working with a wide range of customers, colleagues, and programs.
The Help Desk offers a welcoming and social work environment. We highly encourage communication between employees to find solutions to best assist our customers. We provide all necessary training to complete required tasks—you do not need any prior technical experience. We are consistently working to build a diverse team, and encourage all interested persons to apply.
Provide excellent customer service to users both on and off-campus via phone, email, and chat.
Assist customers with common tools such as online learning software, email, and calendar applications.
Collaborate with other DoIT staff to resolve customer inquiries and ensure quality support.
Note: no prior computer experience is necessary – we’ll teach you everything you need to know.
Inquisitive attitude and a desire to learn new things.
Excellent verbal and written communication skills.
Enthusiastic and patient person who can handle a variety of different situations and users. Prior customer service experience is highly desirable, but not required.
Flexible scheduling. The Help Desk is open 7am-11pm, 7 days a week, so we regularly work around class schedules and accommodate other commitments students may have.
Learn technology and other marketable skills to impress post-graduation employers.
Participate in a wide variety of professional development opportunities including candidate interviews, representing DoIT in campus community presentations, and resume and interview workshops.
There are many leadership opportunities available from becoming a floor supervisor to joining our Student Leadership, Development, or Technical Writing Teams.
The starting pay for this position is $9.75. However, additional training opportunities are available for motivated students to develop at their own pace. Advancement at the Help Desk can be quick and comes with incremental pay increases. Our staff’s average hourly rate is $10.60 per hour.
Please apply using our online application.