Help Desk - Student Help Desk Agent Position Description
Student Help Desk Agent
Division of Information Technology (DoIT)
University of Wisconsin - Madison
The DoIT Help Desk is looking for motivated and friendly students of any major to assist the UW campus in the use of various services. We are an organization that focuses on giving students professional development opportunities and many aspects of the Help Desk are managed by students. This offers our students the unique opportunity to work with varied environments, co-workers, and customers.
The Help Desk offers a welcoming and social work environment. We highly encourage communication between employees to find solutions to best assist our customers. We provide all necessary training to complete required tasks—you do not need any prior technical experience. While some of our students are Computer Science or similar majors we work to bring in a variety of different majors and encourage all interested persons to apply.
customer service to campus users via phone, email and chat.
Collaborate with other DoIT staff to resolve customer inquiries and ensure quality support.
Assisting customers with Apple and Windows operating systems—experience with both operating systems is not required.
Excellent verbal and written communication skills.
Enthusiastic and patient person who can handle a variety of different situations and users. Prior customer service experience is highly desirable, but not required.
Inquisitive and have a desire to learn new things.
Basic computer knowledge is desired.
The Help Desk is open 7am-11pm, 7 days a week. We are able to offer extremely flexible scheduling and we work around class schedules and regularly accommodate other commitments that students have.
We are open most of the day so a large range of availability is preferred. At this time, we are particularly looking for students to work weekday mornings, but we will accept any availability. Generally, student employees will work 10-15 hours per week during the school year and 15-30 hours per week during the summer, although working during summer break is not required.
The starting pay for this position is $9.75, with raises available after additional training. We offer many training opportunities so advancement is readily available and encouraged.
Please apply using our online application: https://kb.wisc.edu/page.php?id=2108