MyUW - Bug - Homepage Layout May Infrequently Reset

This document provides a brief description of a bug that can cause the homepage layout in MyUW to reset.

Nature of the Issue

Some users have reported that the layout of apps on their homepage in MyUW was reset to default. For some of these users, the bug occurred several times over a number of months.

Sorry!

While this issue is a rare occurence, we understand that it can be a huge inconvenience to those that experience it. The MyUW team apologizes and takes full responsibility for this glitch.

Causes

The only thing that is known to potentially cause this issue is to have several sessions of MyUW running simultaneously. Please refrain from using multiple browsers (or private browsing sessions) to access MyUW simultaneously.

Hope for the Future

The MyUW team is looking to refactor the way that the homepage layout is stored. Unfortunately this is not a trivial process and may take some time. We apologize for the inconvenience. Thank you for your patience!




Keywords:homepage apps layout order reset breaks broken defaults   Doc ID:57726
Owner:Will C.Group:My UW-Madison Portal
Created:2015-10-23 12:22 CDTUpdated:2015-10-23 12:22 CDT
Sites:DoIT Help Desk, My UW-Madison Portal
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