WiscIT - Release Notes - 2015-10-23

On Friday, October 23rd the WiscIT Team rolled out a number of fixes and enhancements detailed below.

General Incident Updates

  • Resolved duplicate name validation.  This fixes an issue with the email handler not creating incidents when there are two customers with a similar name.  It also resolves and issue when selecting a customer via the web client when two similar names exist.
  • Limit "requestors prior incidents" in the incident tab to exclude wiscit default, this was causing the loading of incident to take up to 30-40 seconds
  •  Needs attention flag will no longer activate when closing a problem that has linked incidents
  • Updated network services WAN team to NS-WAN
  • Resolved an issue where some incidents were not being created via the email monitor.  Cherwell has a rule in place that sender cannot equal recipient.
  • Added close description as a journal note
  • Added the Concatenated Journal View to the Incident and Problem screens.
  • Updates made to the My UW Team category/sub categories
  • Updated PAF to email the wiscit team when a manager is hired for recruitments at a glance setup
  • Setup an email handler to process new walkin appointment requests.


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Keywords:wiscit cherwell release notes change log   Doc ID:57771
Owner:Chris G.Group:WiscIT - Wisconsin IT Service Manager
Created:2015-10-26 13:23 CSTUpdated:2016-09-09 13:07 CST
Sites:DoIT Help Desk, DoIT Staff, WiscIT - Wisconsin IT Service Manager
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