Voice Mail - Adding TAR URL to Pop-Up Availability List

This webdoc describes the error when a pop-up blocks a TAR from displaying and how to add the TAR URL to the list of pop-up allowed websites.

Background

TAR reports are displayed in a pop-up window. This display of the window can be blocked by a browser's pop-up blocker. Normally, a browser will give some indication that it is using a pop-up blocker to prevent display of a window but sometimes the hint is very subtle. The report can also be blocked by some toolbar or add-on to the browser.

TAR Website

The TAR (Telephone Activity Report website) website is at: https://voice.services.wisc.edu/webapp

  1. Access to the TAR website requires a NetID/password authentication. You may not be prompted to login if you have already authenticated for another service.

  2. click on the "Report History" link

    TAR_website-rev.png
  3. Verify that DATE is selected and press GET

    TAR-report_history-rev.png
  4. The list of reports should be displayed

Working Properly

When everything is working correctly, a specific report can be opened as follows:

  1. Double-click on the report title (or single-click the little green box to the left of the report title).

    TAR-list_of_reports-rev.png
  2. A new window momentarily appears with two buttons in the upper left corner, one says "Run Report" and the other says "Export Report".

    note: This window may not appear for all users.

    TAR-Report_parameters_buttons.JPG
  3. The two button window should disappear and be replaced by another window that contains the report.

Pop-Up Problem

When something is blocking pop-ups, the sequence gets interrupted:

  1. The window with two buttons (Run Report, Export Report) stays displayed. This indicates that a pop-up blocker is preventing the sequence from continuing.

  2. After a brief period, a typical end user will click a button resulting in one of the following error dialog boxes. The errors are rather nonsensical so it is not clear that there is a pop-up blocking issue.
    TAR-Error_details_export.JPG
    TAR-Error_details_run.JPG

Adding a URL to the List of Pop-Up Allowed Sites

The individual URL of the website can be added or the generic *.wisc.edu to allow all campus related websites to be pop-up enabled. Each web browser has a different way of adding a URL to the allowed list.

Instructions for working with pop-up blockers on various web browsers can be found at: Web Browser Pop-Up Blocking

IT Support Options

Local IT staff should be able to help with this issue and offer advise regarding which sites to allow pop-up access. The DoIT Help Desk is also able to provide assistance with the understanding that with non-DS customers, we are limited to the same access that the computer user has.




Keywords:voice services telephone activity report view allow   Doc ID:58591
Owner:Chris M.Group:DoIT Help Desk
Created:2015-11-30 16:02 CDTUpdated:2015-12-04 18:08 CDT
Sites:DoIT Help Desk
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