MyUW - Bug - Stuck at "Loading..."

When navigating to MyUW, a "Loading..." prompt will first appear before the apps and the rest of the site layout. In certain situations, MyUW will never progress past the "Loading..." prompt.

Symptoms

In some cases the browser will become stuck at the loading screen when attempting to access MyUW:

loading.png

Known causes and troubleshooting

  • This issue can be caused by a mismatch in resources cached in the browser vs the latest available on the MyUW server.
  • Adblocking extensions e.g.Adblock Plus, uBlock Origin have been known to cause MyUW to become stuck at this screen. While we believe these issues have been resolved, if you do get stuck at the "Loading..." screen, please try disabling any adblocking extensions in your browser.

If you have tried the above steps and MyUW still will not load, please contact the DoIT Help Desk.

Hope for the future

The MyUW team is aware of these issues; we apologize for the inconvenience. We hope to resolve this in the future, but in the meantime please use the workaround described above.




Keywords:myuw known issue loading broken doesnt load adblock plus browser slow connection   Doc ID:60697
Owner:Will C.Group:My UW-Madison Portal
Created:2016-02-11 14:03 CDTUpdated:2016-10-27 16:08 CDT
Sites:DoIT Help Desk, My UW System Portal, My UW-Madison Portal
Feedback:  6   0