Skype for Business - Access Office 365 Voice Mail from a phone

This information is for those that participated in the Skype for Business pilot. No additional users will be added to Skype for Business because campus leadership has decided to replace Centrex with Cisco VoIP.

How to access your Office 365 voice mail from a telephone.

You can access your Office 365 voice mail from any telephone as well as having messages sent to your email account. You will have received a temporary PIN from an automated email. You will be prompted to change the temporary PIN when you call into the voice mail system. If you do not have your temporary PIN, you can reset it using these instructions: Skype for Business - Using Office 365 Voice Mail

To log on from your Skype for Business client:

  • Press and hold the 1 key on your Skype for Business application OR
  • Call 416-7411

From your AudioCodes telephone:

  • Press the voice mail button (either has a picture of an envelope or the word voice mail) OR
  • Call 416-7411

From your Centrex telephone:

  • Call 9-416-7411

From your cell phone or any other telephone:

  • Call 608-416-7411

Known Issues

  1. Calls may not always complete from a non-Skype for Business number. We have filed a bug with Microsoft.
  2. Voice mails will be listed in the mobile client. However, you can still call from the mobile client by holding down the 1 on the number pad.

See Also:

Keywords:euc skype for business lync o365 owa outlook checking messages access pin   Doc ID:61039
Owner:ELIZABETH C.Group:Voice Services
Created:2016-02-22 12:30 CDTUpdated:2016-04-26 20:53 CDT
Sites:DoIT Help Desk, DoIT Staff, Voice Services
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