Office 365 (Outlook 2016/2013 for Windows) - NetID password change causes Outlook to repeatedly prompt for password or is unable to send/receive mail

After the password for your NetID account is changed, Microsoft Outlook may repeatedly prompt you for your password or is unable to send/receive mail.


Before your password changed, you saved your credentials. The stored credentials are not overwritten when Outlook triggers the authentication prompt even if you enable the Remember my credentials option.

Possible solutions

Option 1 - Windows Update

Run Windows Update and install the latest updates. Then start Outlook.

Option 2 - Reset Credential Manager Password

  1. Quit out of Outlook.

  2. Remove/Delete all Outlook/Office records from within credential manager:

    •  Remove password credentials:

        To remove the user credentials from Credential Manager:

        1. Click Start > Control Panel > User Accounts > Credential Manager.
          • Note: If 'View by' is set to Category, click User Accounts first, and then click Credential Manager.

        2. Select the Windows Credentials option. Locate the set of credentials that has either Outlook or Microsoft Office in the name and then expand the corresponding folder.

        3. Windows Credentials

        4. Then click Remove from Vault or Remove (depending upon which version of Windows you are running).

        5. Windows Credentials

        6. Repeat step 3 for any additional sets of credentials that have the word Outlook or Microsoft Office in the name.

  3. Run Outlook.

  4. When prompted to enter your credentials, do so.

Keywords:microsoft office365 o365 reset 2016 2013 2010 windows credential manager vault web service account updated changed stored send receive email   Doc ID:61054
Owner:Ara M.Group:Office 365
Created:2016-02-23 11:22 CDTUpdated:2016-07-06 11:25 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365
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