HIPAA - FAQs for the 2018-2019 HIPAA Privacy & Security Training

This document provides answers to frequent questions regarding HIPAA training for academic year 2018-19.

Pre-Course Issues

Trainees' Pre-Course Questions
Question or Issue Answer
"I've already completed the UW-Health HIPAA training. Do I need to complete this training again?"Yes, you need to complete the UW-Madison HIPAA training every year.
"I want to take the HIPAA training but am not enrolled."You can self-register to take the course at https://go.wisc.edu/58v855.
"I want to take the HIPAA training and am a New Hire."You can self-register to take the course at https://go.wisc.edu/58v855.
"Someone other than my manager is telling me to complete the training."You were identified by a HIPAA Privacy Coordinator as someone who needs to complete the UW-Madison HIPAA Training. If you think this is incorrect, contact the most appropriate HIPAA Privacy Coordinator at compliance.wisc.edu/hipaa.
"I want to register for the HIPAA training but I do not have a UW-Madison NetID."The person or group that is requiring you to take the training should be able to help you set up a Canvas-eligible NetID. (See Canvas - Requesting Access for External Users.) After your NetID is set up, you can register for the training at https://go.wisc.edu/58v855. Do NOT try to register as a guest at https://go.wisc.edu/58v855. This will generate a guest login ID that is not compatible with Canvas.

During Course Issues

Trainees' During Course Questions
Question or Issue Answer
"What are some best practices to minimize technical issues?"
  • Use the latest version of your browser
  • Use a computer that is connected to the network via an Ethernet cable
"I completed the course content, but I get an error when I try to access the quiz."
  • After you have reached the end the course content, close out of your browser window. Your completion will not register until you have closed the window, and you will not be able to access the quiz until your completion registers in Canvas.
  • If you reenter the course content, you will be asked if you want to resume where you left off. Make sure to say yes.Saying no will erase your completion data.

Post-Course Issues

Trainees' Post-Course Questions
Question or Issue Answer
"I have passed the quiz. Where can I verify my completion of the course?"After you complete the HIPAA Training Course, you can verify your completion in your training transcript at talent.wisc.edu/catalog.
"I need help saving/reprinting my certificate."
  • There is no "certificate" with this training course.
  • Individuals can verify completion in their training transcript at talent.wisc.edu/catalog.
  • If someone says they need "proof" of their completion they can print the information available at talent.wisc.edu/catalog.
Manager Post-Course Questions
Question or Issue Answer
"I'm a manager and want to know who has completed training."Contact your privacy coordinator for information about completion reports.
"I'm a manager and an employee is missing from my report."It is likely we have the incorrect UDDS information entered into the Gradebook for this person. Contact your privacy coordinator to have this updated.
"I am not a manager and want to know if a specific researcher has completed training."HIPAA online training course completions can be looked up via Tableau at dataviz.wisc.edu.

Keywords:questions hippa hd faq learn@uw online course uw-madison hipaa hippa canvas   Doc ID:61195
Owner:Chris M.Group:DoIT Help Desk
Created:2016-02-26 09:16 CDTUpdated:2018-07-17 11:37 CDT
Sites:DoIT Help Desk, DoIT Tech Store, HIPAA, Learn@UW Madison
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