ECMS - Thorough Reinstall

When a normal reinstall of the Perceptive Content desktop client fails to resolve an issue, the following steps can be used to thoroughly reinstall the client.

  1. Log into the workstation as a Local Administrator.
  2. Set Data Execution Prevention (DEP) to on for essential Windows programs and services only.

    1. Open the Start Menu then right click on Computer. Choose Properties.
    2. In the System Information window that appears, choose Advanced System Settings.
    3. Under Performance, choose Settings.
    4. Under the Data Execution Prevention tab, ensure that Turn on DEP for essential Windows programs and services only is selected. Apply changes as necessary.
  3. Turn off UAC.

    1. Open Control Panel and navigate to Action Center.
    2. In the Action Center, choose Change User Account Control settings.
    3. Move the slider the bottom for Never Notify. Click OK.
  4. Turn off XPS Services and XPS Viewer.

    1. Open Control Panel and navigate to Program and Features.
    2. Click Turn windows features on or off.
    3. Scroll to the bottom of the list and uncheck XPS Services and XPS Viewer. Click OK. It may take a moment for the changes to finish processing.
  5. Verify that the current local administrator account has Modify, Read, and Write permissions to both of the following folders:

    • C:\Program Files (x86)\ImageNow

    • C:\ProgramData\ImageNow

  6. Uninstall and then reinstall the client (as a local administrator).
  7. Navigate C:\Program Files (x86)\ImageNow\etc\inowprint.ini. Open the file in a text editor and edit the "Compression Settings" section of the file as follows:

    • Remove the asterisk from this line: *[Compression]

    • Change BW to Color from this line: Color reduction=BW
  8. Check to see if the issue is now resolved.

See Also:

Keywords:uninstall reinstall imagenow perceptive content experience desktop client printer issues color broken   Doc ID:61950
Owner:Will C.Group:ECMS
Created:2016-03-16 10:43 CDTUpdated:2016-04-28 13:04 CDT
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