UWSC Support - How to Request Cherwell Account Setup, Removal, Team Requests and Cherwell Software
The procedure details the steps for requesting access to Cherwell for users that work at or in liaison to the UW Service Center. This is only meant to be used for UWSA and UW Madison staff that will need access to Cherwell for the purpose of working HRS related WiscIT incidents. Information is also included for requesting to remove a user's access and for adding a Cherwell team. Information about acquiring the Cherwell software is also included in this article.
- Requestor's name (should be a supervisor/manager)
- Employee's name needing access
- Employee's business email address
- Employee's UW Madison netID
- Cherwell team name to which the employee needs to belong
- Request access as-soon-as-possible to allow for processing time
- This process is only meant to be used for UWSA and UW Madison Staff that work on HRS (Oracle PeopleSoft) related Cherwell incidents in liaison to the UW Service Center
Send an email to SERVICECENTER@UWSA.EDU and provide the following information in the section below. The subject of your email should be me "New Cherwell user."
The AG Support team lead (or a support representative) will work with DoIT on adding the user's Cherwell account to the system.
Full Name –
Preferred WiscIT Officer Name –
UW Madison netID username –
Business email address –
Add User to following Cherwell Team(s) –
If adding to multiple teams, which team should be the default team -
Requesting to remove a Cherwell user accountSend an email to SERVICECENTER@UWSA.EDU including the information from the section below.
The subject of your email should be me "Remove Cherwell user." The AG Support team lead (or a support representative) will work with DoIT on removing/deactivating the user's Cherwell account.
Terminated user's netID –
For New Cherwell Team Requests
For Requesting the Cherwell Software
UWSA Service Center Staff - If the Cherwell software does not already exist on your computer, you should contact the UW Madison DoIT at 264-4357 and press option 5.
UWSA OHRWD staff - Contact the UWSA Help Desk at 262-7653.
UW Madison OHR Staff - If the Cherwell software does not already exist on your computer, you should contact the AIMS Help Desk at 265-6900 or email firstname.lastname@example.org.