Canvas - You receive a "Failed to Log In" message on canvas.wisc.edu

This article describes why users may receive an error message when they try to log in to the UW-Madison Fall 2016 Canvas site.

    Failed to Log In Error Message

    When you try logging into the UW-Madison Fall 2016 Canvas site with your netid (canvas.wisc.edu), you receive an error that says "Failed to Log In":

    An example of the "Failed to Log In" message you may see from canvas.wisc.edu

    Please Note:

    A secondary problem may exist for some users who lost access to Canvas AND also were members of groups within a Canvas course. Once the user's account is fixed in Canvas, the user may still not have access to a specific group in which they were a member prior to the account conflict. If a user receives this error they should contact the DoIT Help Desk and state that they were enrolled in a specific group within the Canvas course.

    Help

    Users should report this to the DoIT Help Desk for resolution and also state whether they had access to a group within the Canvas course. The source of this error is a known conflict between the user's account in Canvas and other campus systems. It may take up to 24 hours for access to be reestablished.



    Keywords:canvas, login, log-in, log, in, failed, not, found, netid   Doc ID:62976
    Owner:Learn@UW Madison .Group:UW-Madison Canvas
    Created:2016-04-26 10:45 CDTUpdated:2016-09-23 07:17 CDT
    Sites:DoIT Help Desk, Learn@UW Madison, UW-Madison Canvas
    Feedback:  0   8