ECMS - Scanner Support

This document explains the Enterprise Content Management Service (ECMS) support roles for scanner workstations using Perceptive Content (Imaging) software.

If a campus Division or Department is having difficulty using Perceptive Content (formerly known as ImageNow) on a supported scanner workstation combination, they should submit either a DoIT Help Desk ticket or email imaging-support@lists.wisc.edu. The Imaging Team at UW-Madison's Division of Information Technology (DoIT) will troubleshoot the issue with you. If the Windows' operating system cannot communicate with the scanner, you will need to contact your local computer/workstation support group.

If your local computer/workstation support group determines there is an issue with the scanner itself, then they will contact the vendor Fujitsu, presuming you have a maintenance contract with Fujitsu. When you buy a scanner from Fujitsu, we recommend that you also purchase a maintenance contract. You can choose from a variety of maintenance contracts; some include preventive maintenance, while others only address hardware failure.

Support Roles:

See Also: