Mac - Frequently Asked Questions

This doc contains a list of frequently asked questions that users have about MacOS (or OS X)

  • Do I need antivirus software on my Mac?

    Yes! Macs are certainly susceptible to viruses. Many Mac users are under the impression that Macs do not get viruses so they often go unnoticed and are distributed to many people. An easy way to avoid this is to get antivirus software. Current students, faculty and staff can download Symantec Endpoint Protection for free from the university, the instructions for that are here: Symantec Endpoint Protection 12 (Mac OS X 10.8 / 10.9 / 10.10 / 10.11 / 10.12 / 10.13) - Installation Instructions

    If you are not eligible for Symantec, we have some recommendations for antivirus here: Security - Recommend Antivirus Software

  • How do I force quit out of an application?

    Note: Force quitting application may result in data loss if your data has not been saved.

    Option 1: Pressing the command + option + esc at the same time force quits an application.

    Option 2: You can press the apple button in the top left corner of your screen, then select Force Quit, then you can select the application you would like to quit out of and click the Force Quit button.

  • How do I check my Operating System version?

    Please see

  • How do I right click?

    Option 1: Press control and click. This method works for all macs, whether you have a trackpad or mouse

    Option 2: Use 2 fingers to to click. This will work on all newer laptops that only have one button as well as a Magic Mouse.

    Option 3: For older Macbooks or older mice, you can click the right side of the button

  • How do I connect to UW Wifi?

    Please see Wireless UWNet - Mac OS X Configuration for instructions on connecting to UWnet.

    You can also connect to EduRoam by following the instructions here: eduroam - Mac OS X Setup

  • How do I install Microsoft Office?

    If you are a current student, faculty member or staff, you can obtain Office 2016 for free, please see Office 365 - Download/Install Office 365 for instruction.

    If you are retired or emeritus faculty, you will need to purchase Office and you can do so at places like and BestBuy.

Keywords:FAQ virus OSX macOS "os X" protection antivirus wireless wifi howto how to   Doc ID:65208
Owner:Help Desk KB Team .Group:DoIT Help Desk
Created:2016-07-18 16:47 CDTUpdated:2017-03-20 11:59 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Washington State University - Spokane
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