AWS - Requesting Support

Amazon AWS Support

All AWS users have access to the Amazon's AWS Discussion Forums.

Our Customers can select from all levels of AWS Support (details here https://aws.amazon.com/premiumsupport/plans/ ), though Business is the most common Developer and Enterprise are available.  Contact the team if you would like to discuss your support options using the contact us link in the sidebar.


To open a support case with AWS, all users are required to contact DLT support at 1-888-358-7658 or by email to opscenter@dlt.com.  When contacting DLT support, please include your name, AWS account name, AWS account number, AWS service, AWS region, problem severity, problem description, and contact information.

Paid DLT Business Level Support

All customers are strongly encouraged to enroll in DLT's Business Level Support offering for accounts with production workloads, which adds an additional 10% to a customer's bill.

Customers who have opted for DLT Business Level Support can contact DLT at 888-358-7658 or opscenter@dlt.com with support requests. When contacting DLT support, please include your name, AWS account name, AWS account number, AWS service, AWS region, problem severity, problem description, and contact information.

To determine the level of support associated with your account, AWS - Sign In to the AWS Management Console  and open the Support Center Console. The support plan associated with your account will be listed as either Business Support Plan or Basic Support Plan.

DLT Business Level Support Features:
  • Your DLT AWS Support covers development and production issues for AWS products and services, along with other key stack components.
  • "How to" questions about AWS service and features
  • Best practices to help you successfully integrate, deploy, and manage applications in the cloud
  • Troubleshooting API and AWS SDK issues
  • Troubleshooting operational or systemic problems with AWS resources
  • Issues with our Management console or other AWS tools
  • Problems detected by Health Checks
  • A number of 3rd Party Applications such as OS, web servers, email, databases, and storage configuration
  • AWS Support does not include:
  • Code development
  • Debugging custom software
  • Performing system administration tasks

AWS Service Health Dashboard

Customers can check the status of AWS services using Amazon's AWS Service Health Dashboard.

See Also:

Commonly Referenced Docs:

UW Madison Public Cloud Team Events
Online Learning Classes for Cloud Vendors
What Data Elements are allowed in the Public Cloud




Keywords:aws support request dlt business level amazon free   Doc ID:65484
Owner:Steve T.Group:Public Cloud
Created:2016-07-27 09:45 CDTUpdated:2021-08-30 09:49 CDT
Sites:Public Cloud
Feedback:  0   0