NetID Login Service - Individuals with Multiple Identities
This document is for External Service Providers that describes how to handle cases where an individual is unable to access their services possibly due to unlinked source records.
Individuals are granted access to services based on their affiliation with the university.
Middleware receives identity information from different sources such as the Student System, HRS, Medical Foundation, etc and identities that meet certain demographic criteria are linked. This ensures that an individual will have access to resources, granted by multiple affiliations, through a single NetID.
However, certain users may have unlinked identity records because of discrepancies in data values in different sources.
If you have a user who is not able to access a service that they are supposed to and suspect that they might have unlinked identity records:
Please ask the user if they have any affiliation to the university other than the one that is shown. For example, if you only see student affiliation for a user who is both a student and an employee.
- Please ask the user to contact the Help Desk to report the issue.
- Do not contact the help desk for the user.
- Do not tell the user that they might have a duplicate identity.