WiscChat - Certificate error during connection for iChat / Apple Messages

When configuring Messages/iChat v4.x and above for WiscChat, you may receive a certificate error upon connecting.

The server certificate presented by the WiscChat service is a valid signed certificate for wiscmail.wisc.edu. However, Psi will display a warning indicating that the name on the certificate doesn't match the domain (wisc.edu or your departmental domain) that you are trying to connect to.

This error is normal and can be safely ignored. This is a normal issue with most hosted XMPP services since the domain authentication guidelines defined by the XMPP protocol are not feasible to implement by services that host virtual XMPP domains.

If you receive the following error:

certificate error

For your first account, do the following:

  1. Click the Show Certificate button:

    trusted certificate

  2. Make sure Always trust "wiscmail.wisc.edu" when connecting to "wisc.edu" is checked, then click the Continue button.

You should not receive this error from this point forward when connecting to this account.

For any additional accounts, do the following:

  1. Click the Show Certificate button:

    trusted certificate

  2. Expand the 'Trust' section and select Use System Defaults for the "When using this certificate:" select box and click the Continue button.

  3. you will be presented with the certificate error once again. Click the Show Certificate button.

  4. Make sure Always trust "wiscmail.wisc.edu" when connecting to "wisc.edu" is checked, then click the Continue button.

You should not receive this error from this point forward when connecting to this account.




Keywords:wiscmail wiscchat jabberid instant messaging ichat certificate error messages message imessage iMessages   Doc ID:6712
Owner:Ara M.Group:WiscChat
Created:2007-11-15 19:00 CDTUpdated:2015-01-15 11:59 CDT
Sites:DoIT Help Desk, DoIT Staff, Office 365, WiscChat, WiscMail
Feedback:  2   0