ECMS - WebNow End-of-Life

The way that some Imaging Service users interact with the Imaging system may change. This document provides information on options for use of WebNow.

What we know

What options to WebNow exist?

What we know

Because of issues with Java support in web browsers, we began the process to minimize use of WebNow some time ago. We eventually reached a situation (with Apple's recent change for its Safari browser) where only one web browser, Internet Explorer v11 on WindowsOS, supports use of Java. Effective January, 2019, Oracle Corporation now requires that all non-personal use of Java RunTime Environment (JRE) be licensed. Oracle considers the University to be "commercial" for licensing in this area.

This is now the situation with respect to use of Java and a JRE:

  • WebNow still requires a JRE on any computer that attempts to use it
  • Only Internet Explorer v11 on Windows still supports use of Java JRE
  • Oracle's new licensing costs which are not viable
  • Imaging Service customers who use embedded links to the Imaging System are already migrated to use of Perceptive Experience
  • The two biggest hurdles to discontinue WebNow use, the ability to email a link to an Imaging System document using Perceptive Experience and a viable Search capability, were removed as of our last patch in August, 2018

Given that Perceptive Experience has gained a feature set that makes it a viable alternative and that it is the web application Hyland now develops, WebNow as a client option is discontinued effective with the deployment the February, 2019, patch.

What options to WebNow exist?

Perceptive Experience

Perceptive Experience is an HTML5 web client that can access and view documents in the Imaging System on all operating systems. Unlike WebNow Perceptive Experience does not "look" like the Perceptive Content desktop client. Thus there is "get acquainted" period in learning its use. We have several KnowledgeBase documents about Perceptive Experience:

Perceptive Content (Desktop Client)

The Perceptive Content desktop client will remain available. Windows users may install it, while Apple OSX users will need to take additional steps:

  • Windows users:
  • Mac OSX users:
    • Windows Access Facility (WAF): Once an account is requested and created, users can use Remote Desktop to connect to the Windows Access Facility, a remote Windows terminal that can be used to run the Perceptive Content desktop client which is installed and maintained on the WAF system. Microsoft Remote Desktop is available for both Microsoft Windows and Apple MacOS (see their respective Store applications for installation and use of Remote Desktop). Unix and *nix variant users can use rdesktop (or other RDP-capable software). Review the WAF kb documentation for its setup and use.

    • Virtual Machine: A virtual machine can be installed and a licensed copy of Microsoft Windows installed therein, on a user's workstation. The Perceptive Content Client can then be installed in the VM and used to access the Imaging System. The Imaging Team cannot assist in use of VMs. The tools and resources required to pursue this option are the responsibility of the user or their local desktop support.




Keywords:experience java compatability end of support life firefox internet explorer safari apple microsoft mozilla perceptive experience content desktop client web client   Doc ID:67271
Owner:Will C.Group:ECMS
Created:2016-09-27 10:02 CDTUpdated:2019-02-01 09:30 CDT
Sites:DoIT Help Desk, ECMS
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