WiscChat (Psi) - Administering your domain

The following document is intended for administrators of Office 365 domains with WiscChat enabled.

When WiscChat is enabled for your departmental domain, SRV records for your domain are created in DNS to facilitate client connections and server-to-server communication.

Accounts are tied to Office 365 accounts.

Although we recommend Psi, there are multiple clients to choose from when connecting to WiscChat.

An administrator of a WiscChat-enabled domain can use the "chatadmin@your_domain.wisc.edu" role-based or service account to perform the following functions:


Look Up the SRV Records for your Domain

To lookup the SRV records required for client connections, type the following from a command line:

  • nslookup -type=SRV _xmpp-client._tcp.domain.wisc.edu
You should see the following results:
_xmpp-client._tcp.domain.wisc.edu priority = 5, weight = 0, port= 5222 host = wiscmail.wisc.edu
_xmpp-client._tcp.domain.wisc.edu priority = 10, weight = 0, port= 5222 host = xmpp1.wiscmail.wisc.edu
_xmpp-client._tcp.domain.wisc.edu priority = 10, weight = 0, port= 5222 host = xmpp2.wiscmail.wisc.edu
To lookup the SRV records required for server-to-server communication, type the following from a command line:
  • nslookup -type=SRV _xmpp-server._tcp.domain.wisc.edu
You should see the following results:
_xmpp-server._tcp.domain.wisc.edu priority = 5, weight = 0, port= 5269 host = xmpp.wiscmail.wisc.edu

Determine the JabberID that your users will use

Anyone with an active NetID account can use their NetID credentials to log into WiscChat. However, there are multiple reasons that you might want your users to use their Office 365 service account as their JabberID:

  • Administrators can send messages to all chat users for their domain (message of the day or announcement).
  • Chat room administrators can easily restrict access to only those users in your domain.

Creating New Chat Accounts

Once WiscChat is enabled for your departmental domain, all Office 365 service accounts will be able to log into WiscChat. Use the Wisc Account Administration site to create new accounts in your domain.

Determine the client(s) that your users will use

While some chat clients offer advanced features (file transfer, whiteboard, voice over ip, etc), those features will only work among users who are using the same client. Please review the client comparison chart before recommending a client to your users.

Recommend vCard data format

WiscChat maintains its own searchable directory of user-submitted vCard information. Departments and groups may wish to recommend to their users what data should be entered into each field (especially the Company and Department fields). Standardizing this data across your group/department makes it easier for individuals to find others via a vCard directory search.

Setting a Message of the Day or Sending an Announcement

Only the "chatadmin" account has the ability to set any of the announcements.

  1. Start Psi and log in as the "chatadmin@domain.wisc.edu" account.
  2. Within the roster window, right-click on the "chatadmin" account and select Service Discovery option.

    service discovery

  3. Maximize the Announcements section.
  4. Double-click on the action you want to perform.

Administer Chat Rooms

The "chatadmin@your_domain.wisc.edu" account is able to administer any chat room within the domain. This includes hidden rooms, members-only rooms, and password protected rooms. Use the chat room configuration document to change any of the settings for a chat room or to destroy a chat room. If your users use their Office 365 service account email addresses as their JabberIDs, pay special attention to the instructions for restricting access to a room by domain. Note: you must be logged in as the "chatadmin@your_domain.wisc.edu" account within Psi to change any of the chat rooms settings.




Keywords:wiscchat wiscmail jabberid instant messaging im srv dns office 365 o365   Doc ID:6761
Owner:Ara M.Group:WiscChat
Created:2007-11-25 19:00 CDTUpdated:2015-12-04 11:06 CDT
Sites:DoIT Help Desk, DoIT Staff, Office 365, WiscChat, WiscMail
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