Telephone Services - Service Description

This document provides an overview of telephone services offered at UW-Madison.

There are three primary telephone services available on campus. For standard line service, the campus is in the process of transitioning from Centrex to Cisco VoIP. Faculty and staff are also eligible for additional cellular service for University-related use.


Cisco VoIP

UW–Madison is in the process of transitioning telephone service from Centrex to Cisco VoIP. The majority of UW-Madison lines have been transitioned. DoIT is responsible for supporting all aspects of the telephone service including infrastructure, voicemail, and recommendations for telephone sets.

Every Cisco VoIP user will either get a new phone with a Cisco VoIP logo or use Cisco Jabber to connect via their computer. If your phone does NOT have a Cisco logo, you have a Centrex line and will transition to Cisco VoIP in the future.

Important Links

Benefits

Requirements

Getting Started

Options

Forms and Tools


Centrex

UW–Madison is in the process of transitioning telephone service from Centrex to Cisco VoIP. If you have not transitioned to Cisco VoIP, this information applies to your current phone service. If you have transitioned to Cisco VoIP you would have received a new telephone with a Cisco logo or use Cisco Jabber to connect via your computer.

DoIT is responsible for supporting all aspects of the telephone service including infrastructure, voicemail, and recommendations for telephone sets.

Important Links

Benefits

Requirements

Getting Started

Options

Forms and Tools


Cellular Services

DoIT offers smartphones, basic phones, mobile hotspots and cellular-connected tablets for University use. We can also help you find a device and plan that’s right for you and your department’s budget.

Important Links

Benefits

Requirements

Getting Started

Terms of Use

Options

Pricing

Forms and Tools