CALS HelpDesk - Creating an Account

Instructions for creating an account in the CALS HelpDesk system

Client Account Creation

If you are a new user to the CALS HelpDesk system, you will need to establish a client account before you submit a ticket request.   You will need a valid UW-Madison netid in order to create your account.   If you do not have a valid netid and wish to submit a ticket in the CALS HelpDesk system please contact Tom Hartman, CALS ACS manager.


To create a CALS HelpDesk Account:

  1. Go to:  https://webhelpdesk.cals.wisc.edu
  2. Enter your UW-Madison netid and password.
  3. Your account is then created and you will be directed to the request screen.    You can now submit your request via the web interface OR by submitting a request to helpdesk@cals.wisc.edu.


Additional Notes:  

  1. If you attempt to submit a ticket via email to the CALS HelpDesk system from a @wisc.edu account and you do not have an existing account in the CALS HelpDesk system, you will receive an "unrecognized email" error message.   This email message will contain instructions on how to create your account.  
  2. If you attempt to submit a ticket via email to the CALS HelpDesk system from a non-@wisc.edu account and you do not have an existing account in the CALS HelpDesk system, your email request will be ignored and you will not receive an error message.  




See Also:



Keywords:ACS, CALS, IT, request, support, ticket, submit   Doc ID:68346
Owner:Charlene K.Group:College of Agricultural & Life Sciences
Created:2016-11-04 11:05 CDTUpdated:2018-07-25 14:51 CDT
Sites:College of Agricultural & Life Sciences
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