Captioning - Getting Started (UW-Madison)

This document provides information on UW-Madison's media transcription and captioning services and explains how UW-Madison users can access these services. The contracted captioning services are 3Play Media and Automatic Sync Technologies.

Note: Kaltura's REACH Machine Captioning functionality is in pilot during summer and Fall 2019 as authorized by the Learn@UW Executive Committee. While this functionality may become available in the future, currently there is no centrally supported machine captioning functionality.


The table below provides a clear, side-by-side comparison of the rates for the two contracted captioning services. For more details on the contract, please see the contract on purchasing services's website.

Turnaround Time Transcription Only Captioning Only Transcription and Captioning
AST 3Play AST 3Play AST 3Play AST 3Play
N/A* Extended
(10 business days)
N/A* $1.95 N/A* $0.90 N/A* $1.95
4 days Standard
(2-4 business days)
$1.45 $2.10 $0.99 $0.90 $2.19 $2.10
3 days Expedited
(1-2 business days)
$1.50 $2.60 $0.99 $0.90 $2.39 $2.60
1 day Rush
(1 business day or less)
$2.00 $3.10 $0.99 $0.90 $2.89 $3.10
8 hour Same Day
(8 business hours)
$2.60 $4.10 N/A* $0.90 $3.59 $4.10
N/A* 2 Hours N/A* $7.10 N/A* $0.90 N/A* $7.10
* Although these options are listed as "N/A" for Automatic Sync, the contract states that there may be other turnaround options. Please contact Automatic Sync for more information.
The above rates are for captioning of English media. For more in-depth details and a list of other services, please see the official UW-Madison contract page located here:

Further Information, Support, and Creating Accounts

Automatic Sync

To create an account with Automatic Sync, fill out the CaptionSync State of Wisconsin Post-Secondary Account Sign Up form. After you create an account you will have full access to the CaptionSync Support Center where you can access tutorials. Support for CaptionSync is provided by Automatic Sync. See CaptionSync's Support page for ways you can contact Automatic Sync for support.

3Play Media

To create an account with 3Play Media, fill out the Get Started with a Pro Account form. You will have full access to the 3Play Media's Support where you can access tutorials. Support for 3Play is provided by 3Play itself and no campus entities. Once you have an account with 3Play Media you will be able to submit a request to get support via their online ticketing system.

General Inquiries About Captioning

For general inquiries about captioning please contact the DoIT HelpDesk.