The Creative Cloud Desktop app is the best way to download, install, and update your Creative Cloud apps. You can download the Creative Cloud Desktop app here:
You must have administrative rights on your computer to install Creative Cloud.
After you download, install, and launch the Creative Cloud Desktop app, you'll be presented with the Sign In screen.
Your Adobe Federated account is completely separate from any other Adobe accounts you may have, even if prior Adobe accounts use your firstname.lastname@example.org email address. If you do have a prior Adobe account under your email@example.com email address, you'll be presented with a choice between Adobe ID / Personal account and Enterprise ID / Company or school account when signing in. To access your Federated Account, choose Enterprise ID / Company or school account.
You should not install software on UW-owned computers without the approval of your department's IT staff.
Always back up your files. Never store the only copy of a file in the cloud storage associated with your Creative Cloud subscription. Please follow this link for advice on backing up your personal files, or contact your IT support staff for assistance in backing up UW files.
- If you've followed the procedure for installing Creative Cloud above, and all applications are appearing as trial versions, there may be an issue with the login ID. Adobe logins can be persistent and difficult to change. Please log out of your Adobe account on all the browsers that you use and the Creative Cloud Desktop app, then restart the machine.
- After restarting, open the Creative Cloud Desktop app, type only "wisc.edu" in the email address field and tab. That should open the UW-Madison NetID login window, where you can log in with your NetID and password.
- After completing NetID login, the apps appearing in the Creative Cloud Desktop app should no longer be in trial status.