Access Adobe Creative Cloud Software with Your Federated Account

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Procedure for signing in to your Adobe Federated Account

The Creative Cloud Desktop app is the best way to download, install, and update your Creative Cloud apps. You can download the Creative Cloud Desktop app here:

https://creative.adobe.com/products/download/creative-cloud

You must have administrative rights on your computer to install Creative Cloud.

After you download, install, and launch the Creative Cloud Desktop app, you'll be presented with the Sign In screen.

  1. Type only wisc.edu in the Email address field and tab.
  2. UW-Madison's NetID login screen will open, and you will log in with your NetID and NetID password.
  3. After you finish logging in with your NetID, you'll be returned to the Creative Cloud Desktop app. To find and download Creative Cloud apps:
    1. Click on the Apps tab
    2. Scroll the list of apps
    3. Click Install to the right of the ones you want.
    4. The Creative Cloud Desktop app will immediately begin downloading and installing the Creative Cloud apps you choose.
  4. If at any point you're presented with a choice between Adobe ID-Personal account and Enterprise ID-Company or school account when signing in, choose Enterprise ID / Company or school account (see image below).

Choose Adobe ID or Enterprise ID

Your Adobe Federated account is completely separate from any other Adobe accounts you may have, even if prior Adobe accounts use your netid@wisc.edu email address. If you do have a prior Adobe account under your netid@wisc.edu email address, you'll be presented with a choice between Adobe ID / Personal account and Enterprise ID / Company or school account when signing in. To access your Federated Account, choose Enterprise ID / Company or school account.

You should not install software on UW-owned computers without the approval of your department's IT staff.

Always back up your files. Never store the only copy of a file in the cloud storage associated with your Creative Cloud subscription. Please follow this link for advice on backing up your personal files, or contact your IT support staff for assistance in backing up UW files.

For details on eligibility for the Adobe software licensed under UW System's ETLA, please see https://kb.wisc.edu/internal/page.php?id=78460

Tips for Troubleshooting Common Issues

  1. Missing Apps tab in Creative Cloud Desktop app.

  1. The Creative Cloud Desktop app displays a "You don't have access to manage apps" message when you click on the Apps tab.

  1. The applications appearing in the Creative Cloud Desktop app are all listed as trial versions.

  1. A white or blank screen appears during installation of the Creative Cloud Desktop app on a Mac.

  2. If all else fails, use the Creative Cloud Cleaner tool to uninstall, completely remove all vestiges of previous Creative Cloud installations, and reinstall.