Maple TA Issue With Browser Cookie Settings

Recent versions of Maple TA have started using browser cookies to better log events that may be needed for diagnosing errors in the system. Depending on the policies set in your web browser, you may need to change your browser settings or switch to a different browser to view and interact with Maple TA content.

If you are getting a warning message with wording similar to this:

Browser cookie warning message

Recommendations for Instructors

We recommend that instructors use settings in their Canvas course to have the Maple TA activity open in a new browser tab.  This will reduce the likelihood that your students will have issues with browser cookie settings.  Keep in mind that students working in university labs or on other shared computers may not be able to change their browser settings.

Recommendations for Students

In general, we recommend that students use Firefox when accessing Maple TA.  If you continue to encounter problems access Maple TA, you may also perform the following:

Open the Maple TA activity in a new browser tab

The first thing you should try is opening the Maple TA activity in a separate browser tab.  To do this, simply right-click on the Maple TA activity in Canvas and select "Open Link In New Tab" (your browser's wording for this may be slightly different). 

Change your browser settings to allow third-party cookies

If you do not want to open your Maple TA activities in a new tab every time, you will need to change the setting related to third-party cookies in your browser. If you cannot do that, you should switch to a different browser.  Instructions for changing this setting for several different browsers follow.

Firefox

Follow the instructions at the Mozilla support site
https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them

Chrome

Follow these instructions at the Google support site
https://support.google.com/accounts/answer/61416?hl=en

Internet Explorer

Follow these instructions at the Microsoft support site
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Note: The instructions say to move the slider all the way to the bottom to enable cookies.  You can also set the slider one notch above the bottom at "Low" instead of "Accept all Cookies".

Safari

Follow these instructions at the Apple support site







Keywords:Maple TA,Firefox, Chrome, Safari, Internet Explorer   Doc ID:70234
Owner:Michael L.Group:Moodle
Created:2017-01-26 16:14 CDTUpdated:2017-01-27 12:33 CDT
Sites:DoIT Tech Store, Moodle
Feedback:  0   0