Office 365 - How can I remove my UW-Madison Office 365 account from my personal Microsoft account?

If you have a personal Microsoft account that uses the same email address as your UW-Madison account (e.g., john.doe@wisc.edu) to access OneDrive, you will need to remove your UW-Madison email address and replace it with a non 'wisc.edu' email address to continue to use OneDrive with your personal Microsoft account.

To update your email address for your personal Microsoft account, please do the following:

  1. Sign in to your Microsoft account: https://account.microsoft.com/
  2. Select Your info at the top of the page.
  3. Select Manage your sign-in email or phone number.
  4. You may be prompted to enter a code that’s sent to the email address or phone number listed in your account as security information.
  5. Select Add email.
  6. If you want to create a new email address to use, select Create a new email address and add it as an alias.
  7. If you have a non-Microsoft address that you want to use (other than an @wisc.edu address), select Add an existing email address as a Microsoft account alias.
  8. Set the new email address as your primary alias. Go to the Manage your account aliases page, and select Make primary under the email address you want as primary.
  9. Select Remove next to the old NetID@wisc.edu email address.

Note: It can take up to 48 hours for changes to reflect across all Microsoft services.




Keywords:microsoft ms office365 o365 known issue   Doc ID:71337
Owner:Ara M.Group:Office 365
Created:2017-03-03 14:37 CDTUpdated:2017-06-08 13:24 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365
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