ISIS/SFS/WISPER - Error: "Your PeopleSoft session has expired"

This document explains why PeopleSoft application users (ISIS, SFS, WISPER, Faculty Center, Student Center) receive the error message "Your PeopleSoft session has expired" or other errors when attempting to log into the system.

This issue revealed itself after WISPER went live. Using ISIS and SFS at the same time in the same web browser generates errors. A long term solution to this issue is being developed.

Specific Symptoms

Individuals who attempt to login into SFS (WISPER) and ISIS (Faculty Center / Student Center) while already logged into the other system will usually receive a "Your PeopleSoft session has expired" message. Other failed login errors may occur. When a individual eventually successfully logs into the second system, the session in the first system will be terminated resulting in various errors when the first system is accessed again.

Temporary Workaround

SFS and ISIS must be opened in separate web browsers to use them simultaneously.

For example:

  • Open SFS in Internet Explorer and ISIS in Firefox
  • It is possible to open both SFS and ISIS in separate Internet Explorer browsers. However,the two IE browser windows must be started separately--one can not open the second IE window using File | New Window.

Note: The same workaround does not work in Firefox. Opening two separate Firefox windows or browsers will not allow the SFS and ISIS sessions to run simultaneously.

Keywords:your peoplesoft session has expired isis sfs wisper faculty center student center error login   Doc ID:7171
Owner:CHRISTOPHER R.Group:DoIT Help Desk
Created:2008-03-05 19:00 CDTUpdated:2013-12-19 10:33 CDT
Sites:DoIT Help Desk, DoIT Tech Store
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