WiscIT - Release Notes - 2016-12-16

On Friday, December 16th, the WiscIT Team rolled out a number of fixes and enhancements detailed below.

Sprint 32

Focus of this sprint was to rebuild task workflow and additional modifications, updates highlighted below:

General Incident Updates

  • Web Client on Mac
  • Updated Follow Up email from Service Center
  • Updated Resolved email for UWSC
  • Updated HRS Journal Notifications
  • Updated DS Decommission Process
  • Fix Owned by Team notification
  • Updated Created by default team field
  • Updated First Touched By process
  • Improved data collection around first reassignment/resolution timestamp
  • Added Help Desk contract to Incident

General Problem Updates


Change/Configuration Updates

  • Fixed email from DEV was being delivered to stakeholders for agreements

Workflow Updates


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Keywords:wiscit cherwell release notes change log   Doc ID:72033
Owner:Chris G.Group:WiscIT - Wisconsin IT Service Manager
Created:2017-03-24 16:22 CDTUpdated:2017-03-24 16:31 CDT
Sites:DoIT Help Desk, WiscIT - Wisconsin IT Service Manager
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