Cisco VoIP - Change voicemail greetings in the portal

How to change greetings in the voicemail portal

You must be first logged into the portal. Please note that you must be either on a UW-Madison campus network or using VPN to access the portal. Portal access is only for accounts assigned to an individual person. For more information, see Cisco VoIP - Voicemail Portal Sign in and Overview

Messaging Assistant

Your voicemail account settings can be customized through the web browser. Click the Settings button to open the Messaging Assistant page.

Screenshot of settings button

Greetings

Cisco Unity Connection allows subscribers to define Standard, Alternate, Busy, Internal, Closed and Holiday greetings. 

  • Alternate - This can be used for out-of-office greetings. You can put an end date on this greeting. After the end date, your greeting will return to your standard greeting
  • Busy - This greeting will be heard when your line is busy.
  • Internal - This greeting will be heard by other users on from the UW-Madison Cisco system.
  • Closed - Don't use this. We do not have closed hours in the voicemail system as some university positions are staffed after standard hours. Therefore, there is no reason to record these greetings as they will never be heard.
  • Standard - This is the default greeting that will be heard if you do not record any of the other options
  • Holiday - Don't use this. We do not have closed hours in the voicemail system as some university positions are staffed on holidays. Therefore, there is no reason to record these greetings as they will never be heard.

Please note that a caller will be able to leave a message no matter which greeting is active. Preventing a user from leaving a message is not configurable by users. If you need to prevent callers from leaving a message, a voicemail administrator can configure that for you. Please contact the DoIT Help Desk at least one week in advance.

Managing Greetings

From the Greetings drop-down menu:

1. Select View Greetings.

Screenshot of greetings tab

2. Select the desired greeting to be managed. In this example, the alternate greeting is chosen. (As noted above, you never want to use the Holiday or Closed options as those won't be heard.)

Greetings list

3. To enable or disable the greeting select the appropriate radio button. A time period for enabling the message is also configured.

greetings status dialog box

4. The greeting can be recorded by using Media Player. For more information on using the Cisco Media Player, see Cisco VoIP - Voicemail Media Player   

media player

5. The Callers See section can be ignored. This is for organizations that deployed video phones.

6. Select the Save button.  

See Also:

If you need further help, please contact the DoIT Help Desk for assistance




Keywords:cisco voip voicemail voice mail greeting change record portal holiday busy closed alternate vacation out of office absense   Doc ID:72644
Owner:ELIZABETH C.Group:Voice Services
Created:2017-04-17 11:46 CSTUpdated:2018-09-27 08:18 CST
Sites:DoIT Help Desk, Voice Services
Feedback:  0   6