Cisco Call Center Express - Logging in and out

This document explains how to login at the beginning of the shift or for the first time.

Phone

Some Call Center Express must log into the telephones as part of the signing in process. Please talk to your supervisor to find out if this is part of your process

Logging in

Note: You must do this step before anything else involving the phones!
  1. Push the Applications button  on the phone and then click 7 for Extension Mobility Login on the 8851 model or click 6 for Extension Mobility Login on the 7841 model.
  2. Input the UserID and PIN. The UserID is your NetID, if you have never logged in before or have not changed the pin, it will be 343842.
    ciscoPhoneLogin.jpg

Logging out

Push the Applications button  again, then push 7 for Extension Mobility Login on the 8851 model or click 6 for Extension Mobility Login on the 7841 model. It should ask you if you want to logout, select yes. This should be the last step in the overall logout process.

Cisco Finesse

Logging in

Note: If you haven't logged the phone, this will not work.
  1. Go to https://nsas-pccx-01.doit.wisc.edu:8445
  2. Your Username and password are the same as your NetID and password, the extension will be taken from your phone, it will look like +1608XXXXXX and is followed by Agent Line. In the extension field, put in the entire number including the plus sign.
    ciscoFinesseLogin.png
  3. To sign into queues, simply change the Not Ready option to Ready in the top left corner of the window
    ciscoFinesseReady.png

Logging out

Select Sign Out at the top right corner of the window. You must sign out of Finesse before signing out of the phone.

finesseLogout.png

See Also:




Keywords:training cisco finesse queue acd login log in phone call center express extension mobility ccx   Doc ID:73714
Owner:Katie H.Group:Voice Services
Created:2017-06-01 08:44 CSTUpdated:2017-11-08 08:43 CST
Sites:Voice Services
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