Cisco Call Center Express - Logging in and out
This document explains how to login at the beginning of the shift or for the first time.
Phone
Some Call Center Express must log into the telephones as part of the signing in process. Please talk to your supervisor to find out if this is part of your process
Logging in
Note: You must do this step before anything else involving the phones!- Push the Applications button
on the phone and then click 7 for Extension Mobility Login on the 8851 model or click 6 for Extension Mobility Login on the 7841 model. - Input the UserID and PIN. The UserID is your NetID, if you have never logged in before or have not changed the pin, it will be 343842.
- In order to change or reset your PIN, See Cisco VoIP - Changing your telephone PIN
Logging out
Push the Applications button again, then push 7 for Extension Mobility Login on the 8851 model or click 6 for Extension Mobility Login on the 7841 model. It should ask you if you want to logout, select yes. This should be the last step in the overall logout process.
Cisco Finesse
Logging in
Note: If you haven't logged the phone, this will not work.- Go to https://nsas-pccx-01.doit.wisc.edu:8445
- Your Username and password are the same as your NetID and password, the extension will be taken from your phone, it will look like +1608XXXXXX and is followed by Agent Line. In the extension field, put in the entire number including the plus sign.
- To sign into queues, simply change the Not Ready option to Ready in the top left corner of the window
Logging out
Select Sign Out at the top right corner of the window. You must sign out of Finesse before signing out of the phone.
