Microsoft 365 - Getting Started with MailStore Server

MailStore Server offers all the advantages of modern, secure email archiving of Office 365 mailboxes. The software creates 1:1 copies of all emails in a central email archive to ensure the security and availability of large amounts of data over a period of years.

Who should use this software?

IT administrators who have been requested to archive/backup an Office 365 account.

Why was this product selected?

This is the only archiving/backup product that did not require impersonation/administrative rights over all mailboxes in our environment.

What data is archived/backed up?

This product only archives/backs up email messages (including attachments).

How do I purchase the software?

For details, see: https://www.mailstore.com/en/products/mailstore-home/.

How do I install the MailStore?

Follow steps outlined within Quick Start Guide.

How do I configure MailStore?

It is recommended that you configure MailStore Server using the Archiving Multiple Mailboxes feature.

This process will require:

  • Create a service account using Wisc Account Administration site.
  • Grant the service account full mailbox permissions to the accounts that will be archived/backed up.
  • Configure the mailboxes that are going to be archived/backed up within MailStore Server client.
  • Configure Archiving Multiple Mailboxes profile to archive/back up the users you configured in the previous step. Step 1 in this document is replaced by using an Office 365 Service Account you created above.

When configuring the service account within MailStore Server as part of the multiple mailbox profile configuration, you must enter for service account email address using the following format: name@wisc.edu.

When configuring user accounts within the "Users" area in MailStore Server, you must enter the email address using the primary address of the account.

How is MailStore Server supported?

DoIT Help Desk will be able to verify if the service account has the necessary permissions (as stated above) to the accounts that are being archived/backed up. If you are experiencing any other issue within MailStore Server, contact the vendor directly for further troubleshooting.

MailStore Server Help
Video: Introduction to MailStore Server