Cisco VoIP - 8551 Answer a Coworker's Phone/Answer a Call within Your Hunt Group

Instruction on how to answer a coworker's phone or answer hunt(line) groups. To check which phone model you have, press Applications Applications.jpg and select Phone information. The Model number field shows your phone model.

If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s phone. First, your administrator has to assign you to at least one call pickup group. If you would like to create a call pickup group please have your department's Authorized User submit an Account Change Request here: Cisco VoIP New/Change/Remove Line Request

Answer a Call within Your Group (Pickup)

You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time.

Procedure

Step 1 (Optional) Press the line button.

Step 2 Press PickUp to transfer an incoming call within your pickup group to your phone.

Step 3 Press Answer to connect to the call when the call rings.

 

Answer a Call from another Group (Group Pickup)

Group pickup allows you to answer a call on a phone that is outside your call pickup group. You can use the group pickup number to pick up the call, or you can use the number of the phone line that is ringing.

Procedure

Step 1 (Optional) Press the line button.

Step 2 Press Group PickUp.

Step 3 Do one of the following actions:

  • Enter the number of the phone line with the call that you want to pick up.

For example, if the call is ringing on line 12345, enter 12345.

  • Enter the group pickup number.

Step 4 Press Answer to connect to the call when the call rings.

 

Answer a Call from an Associated Group (Other Pickup)

Procedure

Step 1 (Optional) Press the line button.

Step 2 Press PickUp to answer a call in your pickup group or in a group that is associated with your phone.

Step 3 If the call rings, press Answer to connect to the call when the call rings.

 

Hunt (Line) Group

Hunt groups, also known as line groups, allow organizations that receive many incoming calls to share the call load. Your administrator sets up a hunt group with a series of directory numbers. Phones ring based on the hunt sequence that your administrator specifies for a hunt group. If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls. You sign out of the group when you want to prevent calls from ringing on your phone.


Before You Begin

You must be signed into the hunt group to receive hunt group calls.

Procedure

When a hunt group call rings on your phone, answer the call.


Sign In and Out of a Hunt Group

Sign out of your hunt group to stop receiving calls from it. You continue receiving calls placed directly to you.

Procedure

Step 1 Press Hunt Group to sign in.

Step 2 Press Hunt Group again to sign out.

 

View the Call Queue in a Hunt Group

You can use the queue statistics to check the status of the hunt group queue. The queue status display provides the following information:

  • The phone number used by the hunt group
  • Number of queued callers on each hunt group queue
  • Longest waiting time

Procedure

Step 1 Press Queue Status.

Step 2 Press Update to refresh the statistics.

Step 3 Press Exit.




Keywords:answer coworker's phone, coworker's phone, answer call for group, group answer, line group   Doc ID:76014
Owner:Phuc M.Group:Voice Services
Created:2017-08-24 12:23 CDTUpdated:2017-09-27 11:31 CDT
Sites:DoIT Help Desk, Voice Services
Feedback:  0   0