Cisco VoIP - Holding and parking calls on 7841/8851 telephone

Instruction on how to hold calls and park calls for the 7841 and 8851 Cisco VoIP phones

Put a Call on Hold

You can put an active call on hold and then resume the call when you're ready. 


Step 1 Press Hold. Hold_Resume.jpg

Step 2 To resume a call from hold, press Hold again. 

Answer a Call Left on Hold for Too Long

When you've left a call on hold too long, you'll be notified with these cues:

  • Single ring, repeating at intervals
  • Flashing amber line button
  • Flashing message indicator on the handset
  • Visual notification on the phone screen


Press the flashing amber line button or Answer to resume the held call.

Swap between Active and Held Calls

You can easily switch between active and held calls.


Press Swap to switch to the held call.

Call Park

You can use your phone to park a call. You can then retrieve the call either from your phone or another phone, such as a phone at a coworker’s desk or in a conference room.

A parked call is monitored by your network so you won't forget about it. If the call remains parked for too long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone.

You can also continue retrieving it from another phone.

If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by your administrator.

A parked call occupies one line.

Place a Call on Hold with Call Park

You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call.

You can park only one call at the call park number.

Before You Begin

Your call must be active.


Step 1 Press the softkey with 2 dots to see more softkeys options. Press Park, and then hang up.

Your phone displays the number where the system parked the call. The parked call is put on hold, and you can press Resume to resume the call on your phone.

Step 2 (Optional) Communicate the parked number to the person who needs to answer the call.

Retrieve a Call on Hold with Call Park

You can pick up a parked call from anywhere in your network.

Before You Begin

You need the number that was used to park the call.


Enter the number where the call is parked to retrieve the call. Be sure to dial any * that may proceed the number

See Also:

Keywords:hold call, put a call on hold, swap between active and held calls, call park, 8851, 7841, hold, parking, retrieving   Doc ID:76022
Owner:Phuc M.Group:Voice Services
Created:2017-08-24 12:07 CSTUpdated:2017-11-07 13:14 CST
Sites:DoIT Help Desk, Voice Services
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