Cisco VoIP - 8851 USB/Bluetooth Headset

Instruction on how to use a USB or bluetooth headset on 8851 Cisco VoIP phone. To check which phone model you have, press Applications Applications.jpg and select Phone information. The Model number field shows your phone model.

USB Headsets

Connect a USB Headset

When you use USB headsets with your phone, keep in mind:

  • You can use only one headset at a time. The most-recently connected headset is the active headset.
  • If you are on an active call and unplug a USB headset, the audio path does not change automatically.

You need to press the Speakerphone button or pick up the handset.

Procedure

Plug the USB headset plug into the USB port on the phone.

 

Bluetooth Headsets

When you use Bluetooth headsets with your phone, keep in mind:

  • If you have both a Bluetooth headset and a standard headset attached to the phone, only one type of headset works at any time. When you enable one headset, the other is automatically disabled.
  • If you use a USB headset, both the Bluetooth and analog headset are disabled. If you unplug the USB headset, you need to enable the Bluetooth or standard headset.
  • For optimum headset coverage, use your Bluetooth headset within 10 feet (3 meters) of the phone.
  • Your phone supports the Bluetooth Handsfree Profile. If your Bluetooth headset supports these features, you can use your headset to:
    • Answer a call
    • End a call
    • Change the headset volume for a call
    • Redial a number
    • View Caller ID
    • Reject a call
    • Divert a call
    • Place a call on hold by answering an incoming call
    • End a call by answering an incoming call

Turn Bluetooth On or Off

When Bluetooth is active, the Bluetooth icon appears in the phone screen header.

Procedure

Step 1 Press Applications. Applications.jpg

Step 2 Select Bluetooth.

Step 3 Press On or Off.

 

Add a Bluetooth Headset

Procedure

Step 1 Make your Bluetooth headset discoverable.

Step 2 Press Applications. Applications.jpg

Step 3 Select Bluetooth > Add Bluetooth device.

Your phone searches for discoverable accessories.

Step 4 Select your headset and press Connect.

Step 5 (Optional) If prompted, enter the PIN for your headset.

 

Disconnect a Bluetooth Headset

You should disconnect your Bluetooth headset before you use it with another device.

Procedure

Step 1 Press Applications. Applications.jpg

Step 2 Select Bluetooth.

Step 3 Select a Bluetooth headset.

Step 4 Press Disconnect.

 

Remove a Bluetooth Headset

Remove your Bluetooth headset if you aren't going to use it with your phone again.

Procedure

Step 1 Press Applications. Applications.jpg

Step 2 Select Bluetooth.

Step 3 Select a Bluetooth headset and press Delete.

 

Swap Headsets While on a Call

You can connect a Bluetooth headset and a USB headset simultaneously to your phone.

However, you can use only one headset at a time.

When you connect multiple headsets to the phone, you can switch among the headsets during a call by pressing the Headset key on the phone. Though the phone is connected to multiple devices, you see a specific headset is selected as the preferred audio device in the following priority order:

  • When you connect a USB headset and a Bluetooth you can make your USB headset the preferred audio device.

Procedure

Step 1 Before you make or answer a call, press Headset.

Step 2 (Optional) If you place a call, dial the number.




Keywords:usb headset, bluetooth headset, headset, swap headset   Doc ID:76076
Owner:Phuc M.Group:Voice Services
Created:2017-08-25 09:37 CDTUpdated:2017-09-27 12:02 CDT
Sites:DoIT Help Desk, Voice Services
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