Kaltura/Canvas - Known Issue - "Browser Cookies Issue" message - Enabling third party cookies

When accessing Kaltura media in Canvas the following message is presented when viewing course materials with Safari and some other browsers: "Browser Cookies Issue" or "Access Denied".

A screenshot of the error message when viewing Canvas course material with an embedded Kaltura video in specific browsers:
A screenshot showing the "Browser Cookies Issue" error message which displays in some browsers - especially Safari - when trying to view Kaltura content embedded in Canvas. It says "Your browser is blocking Kaltura content due to third-party cookie settings. Option 1: Use Firefox or Chrome on Windows or macOS. Option 2: Follow the Enabling third-party cookies document to change your browser settings. Option 3: A workaround for some browsers - not including Safari on most version of macOS or iOS: 1. Open this link to kaltura.com. 2. Tap the yellow got it message at the top right to accept the cookie. Close the tab. 3. Refresh or reload this page in your browser. If you're on mobile tap the URL bar and tap Go to reload the page.

Affects

This issue affects:

  • Safari (Desktop - macOS) - Affects media embedded via Canvas's Kaltura integration, or Kaltura video quiz Assignments.
  • Safari (Mobile - iOS) - Affects media embedded via Canvas's Kaltura integration, or Kaltura video quiz Assignments.
  • Chrome (Mobile - iOS) - Affects media embedded via Canvas's Kaltura integration, or Kaltura video quiz Assignments.
  • Firefox (Mobile - iOS) - Affects media embedded via Canvas's Kaltura integration, or Kaltura video quiz Assignments.

Status

As of 3/26/2020 this issue is still present.

Workarounds

See the workarounds below if you are using one of the browsers this error generally manifests in:

Option 1 - Use Chrome or Firefox on Windows or macOS

  • For macOS Safari users, use a recommended browser like Chrome or Firefox.
  • For iOS Safari users use the Canvas Student app which does launch embedded Kaltura media in a new window but works. The Canvas App with Kaltura video quiz Canvas assignments requires the student to click on the Submission tab of the Canvas assignment and click Launch External Tool to view the Kaltura video quiz.

Option 2 - Enable third-party cookies in your web browser

Users may wish to enable third-party cookies in their browser to view Kaltura content embedded in Canvas. This is because Kaltura needs to communicate with Canvas to verify who you are. Follow the instructions for your  browser:

Option 3 - Follow the error message instructions

Follow the directions in the message to click or tap on the link provided to open a new window or tab to Kaltura. Then tap the yellow got it message at the top right to accept the cookie. This will load a Kaltura cookie. You can then close the new tab or window and reload the page with your Canvas course material with embedded Kaltura media content. This workaround does not work for all affected browser versions - for example more recent versions of Safari.

If you have trouble with these workarounds users can contact the DoIT Help Desk for assistance.

See Also: