Kaltura/Canvas - Known Issue - Enabling third party cookies: viewing Kaltura media in Canvas displays message about browser cookies issue

When accessing Kalutra media in Canvas the following message is presented when viewing course materials with Safari: "Browser Cookies Issue" or "Access Denied".

A screenshot of the error message when viewing Canvas course material with an embedded Kaltura video in specific browsers:
A screenshot showing a message displaying in Canvas where the user should see a piece of Kaltura media. The message header says "Browser Cookies Issue" followed by "To view this content, complete these steps (one time only): 1. Open this link to kaltura.com 2. When the new window or tab opens, close it immediately. (This step creates a cookie, allowing your web browser to load Kaltura content.) 3. Refresh this page in your browser. If you need further help, see Enabling Third-Party Cookies."

Affects

This issue affects:

  • Safari (Desktop - OSX) - Affects media embedded via Canvas's Kaltura integration, or Kaltura video quiz Assignments.
  • Safari (Mobile - iOS) - Affects media embedded via Canvas's Kaltura integration, or Kaltura video quiz Assignments.
  • Chrome (Mobile - iOS) - Affects media embedded via Canvas's Kaltura integration, or Kaltura video quiz Assignments.
  • Firefox (Mobile - iOS) - Affects media embedded via Canvas's Kaltura integration, or Kaltura video quiz Assignments.

Status

As of 12/4/2019 this issue is still present.

Workarounds

Generally it is recommended that you use a desktop browser like Chrome or Firefox to view Kaltura content in Canvas. See the workarounds below if you are using one of the browsers this error generally manifests in:

Workaround 1 - Follow the error message instructions

Follow the directions in the message to click or tap on the link provided to open a new window or tab to Kaltura. This will load a Kaltura cookie. You can then close the new tab or window and reload the page with your Canvas course material with embedded Kaltura media content.

Workaround 2- Use Chrome or Firefox on Windows or OSX

  • For desktop Safari users, use a recommended browser like Chrome or Firefox.
  • For iOS Safari users use the Canvas Student app which does launch embedded Kaltura media in a new window but works. The Canvas App with Kaltura video quiz Canvas assignments requires the student to click on the Submission tab of the Canvas assignment and click Launch External Tool to view the Kaltura video quiz.

Workaround 3 - Enabling third-party cookies

Users may wish to enable third-party cookies in their browser to view Kaltura content embedded in Canvas. This is because Kaltura needs to communicate with Canvas to verify who you are. Follow the instructions for your  browser:

See Also: