Kaltura - Known Issue - Students on Mobile Devices Receive "No source video was found" Error when viewing Kaltura media (UW-Madison)

Students on mobile devices trying to play Kaltura media may see an error "No source video was found." Thus far the identified reason has been that the original media was of low resolution or datarate and thus Kaltura does not produce the mobile specific version.

Affects

Students on mobile devices (iOS and Android) who attempt to play Kaltura media that was uploaded at a low resolution (640 x 360 for example) or data rate where Kaltura does not produce a specific mobile version.

Status

As of 9/13/17 the issue is still present.

Workaround

If students encounter this issue there are three workarounds:

  1. View the content on a desktop browser.
  2. The instructor can upload a version of the video at 1280x720 with a 4000 kb/s data rate which Kaltura will produce a mobile friendly version of.
  3. Contact the DoIT Help Desk to report the issue and have it escalated to the Learn@UW team to have them manually produce a mobile friendly version of the low resolution problem video.

See Also:




Keywords:kaltura, mediaspace, known, issue, bug, error, message, ios, android, media, mobile   Doc ID:77344
Owner:Dan L.Group:Learn@UW Madison
Created:2017-10-13 10:55 CSTUpdated:2017-11-30 19:06 CST
Sites:DoIT Help Desk, Learn@UW Madison
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