Engage - Troubleshooting

This document summarizes Engage troubleshooting for students and instructors along with instructions on who to contact for assistance.

If you have difficulty accessing your eTexts on the Engage reading platform, try the following:

Faculty-specific issues:

UW-Madison's or Unizin's Engage documentation may also be helpful in answering "how to" questions.

For support questions, please contact the DoIT Help Desk:

If Help Desk staff are unable to resolve your issue they will escalate your issue to the appropriate consultants.

If you are using publisher Digital Learning Tools (DLTs) like Pearson Mastering Physics and MyLab or Cengage MindTap support is provided directly from the publisher. More information on where to get DLT support is available in this KB doc next to the publisher name under "Who Provides Support".