WiscIT: Version 9.2.1 Testing

On November 22nd, starting at 11:00 PM, Cherwell will be upgraded to version 9.2.1. This document lays out the steps for testing and validation of version 9.2.1 We will be testing from November 1st to November 20th.

During this time we would like you to test and validate your use in the new version of Cherwell. The test environment has been loaded with production data prior to October 31st, 2017. Email notifications to technologists and agents will deliver only to admins. If you initiate an email to a customer using the email option under the File Menu and in the Journals section, make sure to remove the customers email address from the TO: field.

A key feature of Cherwell is that all of the workflows and customization that we have made are above the code layer and therefore upgrades do not break existing functionality.

While this has been our experience, we would like you to test your use of Cherwell.  

Testing Cherwell Version 9.2.1

We would like you test Cherwell and use it the way you normally use the tool and report your experience by emailing wiscit-feedback@doit.wisc.edu

  • Create Incidents, Changes, Problems
  • Run Dashboards, Searches, OneSteps, Reports

Note:  Cherwell Test is running in our test environment and is not running on the full server environment as our production environment, speeds may be impacted.  Data was last refereshed in late November and will not contain up to date incident information.

Access  to Cherwell Version 9.2.1

There are several ways to test Cherwell version 9.2.1.  You can use either the web client or the installed client (windows only). 

Note: If you install Cherwell version 9.2.1, it will overwrite the production install. Once you have completed testing you will need to reinstall the production environment.

Web Client: https://test.wiscit.wisc.edu/CherwellClient/Access

Installed Client (you can only install one version of Cherwell at a time)

  • Schedule time on our test desktop in room CS 2130.  You can calendar invite the following resource to reserve time:  WiscIT Test Desktop (DoIT-WiscIT-Test-Desktop-01@doit.wisc.edu)
  • Install Version 9.2.1 on a VM you own.
  • Install version 9.2.1 on your primary or test machine. (NOTE: once you have completed your testing, it will be necessary to reinstall version 8.3.1)
  • Link to install Version 9.2.1: https://test.wiscit.wisc.edu/cherwellautodeploy
  • Link to reinstall Current Production Version 8.3.1: https://wiscit.wisc.edu/cherwellautodeploy

Key Items features and fixed in Version 9.2.1

  • Access to Cherwell via Safari has been fixed.
  • Desktop Client has received the following improvements
    • Fixed already logged in error, users are now able to log out on their own, introduced in version 8.1.2
  • Web Client Enhancements
    • Fixed an intermittent issues with e-mail not being successfully sent.
  • API stored search issue introduced in version 8.2.3, resolved.
  • Accessibility improvements

Keywords:wiscit cherwell version 9.2.1 testing validation   Doc ID:77785
Owner:Chris G.Group:DoIT Help Desk
Created:2017-10-31 13:45 CSTUpdated:2017-10-31 14:04 CST
Sites:DoIT Help Desk, DoIT Staff, WiscIT - Wisconsin IT Service Manager
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