Request a Copy Failure - Server Error in '/illiad/OpenURL' Application

Addressing patron issues regarding failure to "request a copy," searching for sources via Library website.

When prompted with the following image when attempting to "request a copy," while searching for sources via Library website:

imageThe specific source will be unavailable to the patron through UW-Library search. They must request it via Interlibrary Loan client: https://www.library.wisc.edu/services/borrow-renew-request/interlibrary-loan/.