Unizin Engage - Known Issue - Offline reading download stalls

Note:

The Unizin Engage tool will be used for the Spring 2018 UW-Madison eText pilot. If you are not participating in the pilot or taking a class in the pilot you will not have access to Engage. For more information on the pilot please see the Educational Innovation web page.

This document describes issues to be aware of when attempting to read an Engage eText offline and suggests a potential workaround.

The Unizin Engage eText tool works best when accessed via Chrome or Firefox on a computer with an internet connection in order to access all its features.

When attempting to read an Engage eText offline, the “keep on device” download stalls for large Engage eTexts. The progress indicator simply stops moving after a few minutes when attempting to download larger eTexts. The download can be started again by toggling the “keep on device” option, but it is not clear how many times you may need to do this to complete a download. The “keep device feature” does still work for files under 14 MB.

Affects

This issue affects all users on all browsers on all operating systems.

Status

As of 12/21/2017 this issue is still present.

Workaround

For reading offline, it is recommended that you use the print feature to create a PDF of the Engage eText. You can print up to 50 pages of the eText at one time. If you wish to print the entire eText for offline reading, you can print pages 1-50, 51-100, 101-150, and so on. This will not allow you to sync highlighting, annotations, and questions with Engage when you regain an internet connection.




Keywords:unizin, engage, etext, offline, read, download, stop, halts, halt, bug, issue   Doc ID:78885
Owner:Alison C.Group:Learn@UW Madison
Created:2017-12-21 12:00 CDTUpdated:2017-12-22 10:18 CDT
Sites:DoIT Help Desk, Learn@UW Madison
Feedback:  0   0