Instructions on how to forward calls on a Cisco VoIP phone
Transfer a Call to Another Person
When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before you remove yourself from the call. If you don't want to talk, then transfer the call before for the other person answers.
You can also swap between both callers to consult with them individually before you remove yourself from the call. Please watch the video or follow the steps outlined below.
Step 1 From a call that is not on hold, press Transfer.
Step 2 Enter the other person's phone number.
a. To forward a call directly to the persons voicemail, press * before you dial the person's phone number.
Step 3 (Optional) Wait until you hear the line ring or until the other person answers the call.
Step 4 Press Transfer again.