HelioCampus AC - Users - Requesting a User Account [UW-Madison]

This document explains how to request a new HelioCampus AC account, or to edit or terminate an existing HelioCampus AC account.

HelioCampus AC provides an expansive suite of tools that collect, store, and organize a wide range of information about courses, faculty, faculty performance, students, and student learning. Colleges and departments will often wish to established designated personnel to access and act upon various combinations of this data.

To make this possible, UW-Madison has established several HelioCampus AC roles, each with a varying combination of permissions and access to HelioCampus AC data. For information about these several HelioCampus AC roles, see HelioCampus AC - Users - Roles and Permissions [UW-Madison].

Some of this HelioCampus AC data contains sensitive information regarding students and instructors. Therefore, colleges and departments need to follow a controlled procedure (delineated below) to request employee access to HelioCampus AC functionality.

HelioCampus AC accounts are provisioned on the "college" or "department" level. At UW-Madison, most are provisioned at the "department" level. For security reasons, all HelioCampus AC accounts must be associated with a NetID; Office 365 service accounts are not allowed in HelioCampus AC.

Requests can be made by any user, but must include approval from an academic chair, a department or college supervisor, or a current HelioCampus AC administrator for the department  where access is requested. The easiest way to obtain this access is send an email to learnuwsupport@wisc.edu and copy your department supervisor so when they respond we also receive the notification.

Requesters should submit the following information to learnuwsupport@wisc.edu:

  • Requester name
  • Requester title/department
  • Name of employee whose HelioCampus AC account is to be created, edited, or terminated.
  • NetID of employee whose HelioCampus AC account is to be created, edited, or terminated.
  • Type of request (add new, or edit or terminate existing account)
    • If "add new"
      • Which college or department?
      • Which HelioCampus AC role and why the requester needs this role? For example, they need to create the course evaluations and assign courses for the department. Or they need to create department reports.
      • Permission will need to be sent to learnuwsupport@wisc.edu to approve this access. This permission should be sent in an email from either the current HelioCampus AC department admin or the department chair. 
    • If "edit"
      • Change what to what? Please be specific.

Most requests will be fulfilled within one business day.

KeywordsAEFIS aphis administrator administrative account request permissions academic college department new add change remove course designer program coordinator   Doc ID80729
OwnerLearn@UW MadisonGroupLearn@UW-Madison
Created2018-03-08 13:04:23Updated2024-06-20 09:12:13
SitesDoIT Help Desk, Learn@UW-Madison
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