MFA-Duo - Setting a Default Login Device

This document will show how to change the default login device settings for MFA-Duo.

Setting the default login device and method:

  1. Navigate to the Duo Device Management Portal at Authenticate with your UW-Madison NetID and Password.

  2. Click Manage MFA Preferences and Devices and authenticate with MFA Duo.
  3. You will see the My Settings & Devices page.

  4. Set Default Device to be the device you would like to be contacted on when logging in.

  5. Set When I log in to be the method you would like to be contacted on that device. If the device is a smartphone or tablet with the Duo app installed, UW-Madison strongly recommends you do NOT select 'Automatically send this device a Duo Push'.

    Note: If you select to automatically send a push to this device, you will not have the opportunity to select "remember me for 12 hours" during the initial login push. If you would like to retain the option to remember the device for 12 hours, do not select this option.

  6. When you next log in to a MFA Duo protected service, you will automatically be contacted via the default settings.

    Note: Logging into the Duo portal will always ask how you would like to authenticate (i.e. Passcode or Duo Push), so the default setting will not apply when logging into the Duo Device Management Portal.

See accessibility & usability information

We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.  
If you would like to share your thoughts regarding the usability or accessibility of the MFA user experience, please use our Feedback Form. We appreciate your feedback. For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email 

How to get access to a Security Key or Duo Token/Fob 


Students can come to the DoIT Help Desk location at 1210 W. Dayton St., Madison, WI 53706 on the first floor of the Computer Science and Statistics Building. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53751 on the 2nd floor.

Pop-up help desk locations will also be available in late September. Availability and locations will be posted soon. For questions contact the DoIT Help Desk at (608) 264-4357 or email 

Faculty, Staff, and Researchers

Employees can get access to devices for MFA at their Human Resources Office. For questions contact the DoIT Help Desk at (608) 264-4357 or email 

See Also:

Keywords:push notification default fast faster quick first set phone app duo mobile mfa multi factor   Doc ID:80760
Owner:Abrianna B.Group:Multi-Factor Authentication (MFA)
Created:2018-03-09 14:56 CDTUpdated:2019-08-20 15:17 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Multi-Factor Authentication (MFA)
Feedback:  8   4