MFA-Duo - Using the Duo Mobile App

This device will highlight the various features available within the Duo Mobile app.

Downloading the Duo Mobile App

Download the Duo Mobile Application for your device if using the iPhone, Android, or Windows Phone options:

Opening the Duo Mobile App

Tap the app icon to open the app

Duo App

Scanning the Setup Code

  1. Open the Duo Mobile app.

  2. Tap the plus on the main page of the Duo Mobile app.

    duo_mainScreen_new.PNG

  3. Scan the code in the box and wait for Duo Mobile to complete the setup.

    Note: You may be prompted to allow camera privileges. If prompted, click Allow.

    duo_scanCode_new.PNG

For detailed instructions on adding devices or logging in, follow the instructions:
MFA-Duo - Multi-factor Authentication First Time Setup
MFA-Duo - Adding Additional or Backup Devices
MFA-Duo - Logging in with Multi-factor Authentication

Approving Login Requests

If you have Send Me a Push selected as your default login method, or select it on the login screen, you will be sent a Push notification, but will not have the "remember me for 12 hours" option.

Note: If you wish to activation this option, go to https://mynetid.wisc.edu/duo-portal/. Select Enter a Passcode or Send Me a Push. Once you authenticate (or approve), the Duo Device Management Portal will show your "Default Device". Under When I log in: select "Ask me to choose an authentication method."

  1. Tap the Duo Mobile notification on your phone.

    duo_notification_new.jpg

  2. Click the green Approve.

    duo_approve_new.jpg

If you do not receive a push notification, follow the instructions here: MFA-Duo - I am not getting login/push notifications on my iPhone or MFA-Duo - I am not getting login/push notifications on my Android

See Also:




Keywords:iphone ios android samsung lg galaxy application edit remove 2 two factor auth authentication login request approve   Doc ID:80774
Owner:Lisa B.Group:Multi-Factor Authentication (MFA)
Created:2018-03-10 15:37 CDTUpdated:2018-08-01 13:00 CDT
Sites:DoIT Help Desk, Multi-Factor Authentication (MFA)
Feedback:  0   0