MFA-Duo - Using the Duo Mobile App
This device will highlight the various features available within the Duo Mobile app.
Downloading the Duo Mobile App
Download the Duo Mobile Application for your device if using the iPhone, Android, or Windows Phone options:
iOS/iPhone: Download the Duo Mobile App from the App Store.
Android: Download the Duo Mobile App from the Google Play Store.
Windows Phone: Download the Duo Mobile App from the Microsoft Store.
Opening the Duo Mobile App
Tap the app icon to open the app
Scanning the Setup Code
Open the Duo Mobile app.
Tap the plus on the main page of the Duo Mobile app.
Scan the code in the box and wait for Duo Mobile to complete the setup.
Note: You may be prompted to allow camera privileges. If prompted, click Allow.
For detailed instructions on adding devices or logging in, follow the instructions:
MFA-Duo - Multi-factor Authentication First Time Setup
MFA-Duo - Adding Additional or Backup Devices
MFA-Duo - Logging in with Multi-factor Authentication
Approving Login Requests
If you have Send Me a Push selected as your default login method, or select it on the login screen, you will be sent a Push notification, but will not have the "remember me for 12 hours" option.
Note: If you wish to activation this option, go to https://mynetid.wisc.edu/duo-portal/. Select Enter a Passcode or Send Me a Push. Once you authenticate (or approve), the Duo Device Management Portal will show your "Default Device". Under When I log in: select "Ask me to choose an authentication method."
Tap the Duo Mobile notification on your phone.
Click the green Approve.
If you do not receive a push notification, follow the instructions here: MFA-Duo - I am not getting login/push notifications on my iPhone or MFA-Duo - I am not getting login/push notifications on my Android