Tableau Server Sign In Loop Glitch

Users of UW-Madison's institutional Tableau Server may occasionally encounter a sign in loop glitch that prevents signing in to the server. This KB articles provides three ways to work around the glitch.

Issue:

Occasionally, when attempting to access the institutional Tableau Server, a user may see the following message:
"Unable to Sign In. Invalid username of password. Try again."
When "Try Again" is selected, the user then sees the following message:
"You are signed out of Tableau Server. Sign in."
When "Sign In" is selected, the user is then returns to the original error screen, resulting in a loop where the user is never given the opportunity to enter credentials and authenticate.

Solutions:

This sign in loop glitch is related to how web browsers store authentication information and how that information expires. As UW-Madison continues to work to resolve this issue so it no longer occurs, there are three ways to proceed to the institutional Tableau Server when a user does experience this glitch.

  1. Close your browser and open a new browsing session.
    This works because completely closing your browsing session clears the temporary data stored by the browser related to Tableau authentication.
  2. Open a New Private Window (Firefox), New Incognito Window (Chrome), or New InPrivate Window (Edge) and navigate to the institutional Tableau Server.
    This works because a new private browsing session will not include the temporary data stored by the browse related to Tableau authentication.
  3. Open a new tab and log in to another UW-Madison service that requires NetID authentication (such as MyUW). After successfully logging in, return to the institutional Tableau Server and you will automatically authenticate.
    This works because the temporary data stored by the browser related to Tableau authentication will be reset.

Need More Information or Help?

If you have questions about this Tableau document, please contact McKinney Austin, Office of Academic Planning and Institutional Research (APIR) at McKinney.Austin@wisc.edu.



Keywords:Tableau "Tableau Server" "sign in" "sign-in" "log in" login loop   Doc ID:80984
Owner:McKinney A.Group:Office of Data Management & Analytics Services KB
Created:2018-03-19 08:52 CDTUpdated:2018-03-19 09:46 CDT
Sites:Office of Data Management & Analytics Services KB
CleanURL:https://kb.wisc.edu/tableau-sign-in-loop
Feedback:  1   0