MFA-Duo - Adding Additional or Backup Devices

This document will explain how to add additional devices for UW-Madison Duo Multi-factor Authentication once you have registered a primary device.

Adding another device:

  1. Navigate to the Multi-Factor Authentication Portal at www.mfa.wisc.edu. Authenticate with your UW-Madison NetID and Password. authentication devices.

  2. Click Manage MFA Preferences and Devices.

    • Note: You will need to authenticate using an existing multi-factor authentication device.
  3. Click Add Another Device.

    my_devices.PNG

  4. Follow the instructions specific to the device type you would like to add.

    1. Select Mobile phone then press Continue.

      device_type_mobile.PNG

    2. Enter the phone number of the device. Next, verify this is the correct number of the device by checking the box. Now press Continue.

      3AddPhoneNumber(cropped).png

    3. Select the type of phone that the number is associated with (iPhone, Android, or Windows Phone) and press Continue.

    4. Download the Duo Mobile Application on the new device you are adding, if not already downloaded:

    5. Configure the Duo App on your mobile device and finish adding the device in MFA Portal:

      1. Open the Duo App on your phone.

        Note: After opening the Duo App, you may be asked to accept notification and camera privileges. Click Allow if prompted.

      2. In the MFA Portal, click I have Duo Mobile installed.

        4DownloadandorConfirmDuoMobileAppInstalledonPhoneorTablet(cropped).png

      3. In the Duo App on your device, tap the plus sign button.

      4. Using your device, scan the QR code on the screen in the MFA Portal and click Continue.

        The following video from Duo demonstrates how to scan the QR code: Duo Self Enrollment

        5SuccessfulQRCodeScanforPhoneorTablet(cropped).png

    1. Select Tablet then press Continue.

      device_type_tablet.PNG

    2. Select your device type (iOS or Android) and press Continue.

    3. Download the Duo Mobile Application for iOS or Android on your tablet, if not already downloaded:

    4. Configure the Duo App on your tablet and finish adding the device in MFA Portal:
      1. Open the Duo App on your tablet.

        Note: After opening the Duo App, you may be asked to accept notification and camera privileges. Click Allow if prompted.

      2. In the MFA Portal, click I have Duo Mobile installed.

        4DownloadandorConfirmDuoMobileAppInstalledonPhoneorTablet(cropped).png

    5. In the Duo App on your device, tap the plus sign button.

    6. Using your device, scan the QR code on the screen in the MFA Portal and click Continue.

      The following video from Duo demonstrates how to scan the QR code: Duo Self Enrollment

      5SuccessfulQRCodeScanforPhoneorTablet(cropped).png

      Note: You will need to obtain a token before you can register it. It is very important that you not press the token button repeatedly prior to registering your token. This may cause the token to become out of sync and you will not be able to register it.
      1. Go to https://go.wisc.edu/token.

      2. Log in with your NetID and password.

      • Note: If you've already registered a device and are using MFA Duo, you'll be prompted to login with your NetID twice, then be prompted for MFA Duo.

    • Select the type of token that you have.

      register_fob_key.PNG

    • Enter the Token Serial Number in the appropriate field. The Token Serial Number may be entered with spaces/dashes or with numbers only; the format does not matter.

    • Making sure that the token's button is oriented to the left, press the button on the front of the token and enter the 6-digit passcode.

    • Click Register Duo Token/Fob.

    • The token will now be registered with your account.

    • Please note, if the token is the first MFA device you have registered, you'll will start being prompted for MFA.

      MFA only supports the U2F authentication method in the Google Chrome browser, so we highly recommend you use the U2F feature as a SECONDARY authentication method and have at least one other device enrolled.

      1. Login to the MFA Portal.

      2. Click Manage MFA Preferences and Devices.

        section of MFA portal with a button that reads Manage MFA Preferences and Devices.

      3. Authenticate using MFA.

      4. Click +Add another device to begin the registration process.

      5. Select Security Key from the device types. Click Continue.

        selection of device types: mobile phone, tablet, and security key - referenced in step 5.

      6. Click Continue to bring up a popup window for enrolling your security key. The key will need to be plugged into a USB port on your computer.

        the options Back and Continue which will appear after selecting Security Key from the device types.

        pop-up window that appears after clicking continue on the previous screen, prompting the user to insert the security key into a USB port and to tap the button.

      7. Tap the button on your device to complete enrollment.


      If run into any issues or have any questions, please contact the DoIT Help Desk.

  5. The device has been added. You should now see it in the Multi-Factor Authentication Portal.

See Also:




Keywords:another more phone tablet token add set up device link pair netid portal net id multi mfa factor change duo new multiple devices register many several new mobile   Doc ID:81457
Owner:Abrianna B.Group:Multi-Factor Authentication (MFA)
Created:2018-04-05 19:33 CDTUpdated:2019-04-15 08:41 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Multi-Factor Authentication (MFA)
Feedback:  2   0