MFA-Duo - Adding Additional or Backup Devices

This document will explain how to add additional devices for UW-Madison Duo Multi-factor Authentication once you have registered a primary device.

Adding another device:

  1. Navigate to the Multi-Factor Authentication Portal at www.mfa.wisc.edu. Authenticate with your UW-Madison NetID and Password. authentication devices.

  2. Click Manage MFA Preferences and Devices. You will be asked to approve the login through your existing multi-factor authentication devices.

  3. Click Add Another Device.

    my_devices.PNG

  4. Follow the instructions specific to the device type you would like to add.

    1. Select Mobile phone then press Continue.

      2AddSmartphone(cropped).png

    2. Enter the phone number of the device. Next, verify this is the correct number of the device by checking the box. Now press Continue.

      3AddPhoneNumber(cropped).png

    3. Select the type of phone that the number is associated with (iPhone, Android, or Windows Phone) and press Continue.

    4. Download the Duo Mobile Application on the new device you are adding, if not already downloaded:

    5. Configure the Duo App on your mobile device and finish adding the device in MFA Portal:

      1. Open the Duo App on your phone.

        Note: After opening the Duo App, you may be asked to accept notification and camera privileges. Click Allow if prompted.

      2. In the MFA Portal, click I have Duo Mobile installed.

        4DownloadandorConfirmDuoMobileAppInstalledonPhoneorTablet(cropped).png

      3. In the Duo App on your device, tap the plus sign button.

      4. Using your device, scan the QR code on the screen in the MFA Portal and click Continue.

        5SuccessfulQRCodeScanforPhoneorTablet(cropped).png

    1. Select Tablet then press Continue.

      2AddTablet(cropped).png

    2. Select your device type (iOS or Android) and press Continue.

    3. Download the Duo Mobile Application for iOS or Android on your tablet, if not already downloaded:

    4. Configure the Duo App on your tablet and finish adding the device in MFA Portal:
      1. Open the Duo App on your tablet.

        Note: After opening the Duo App, you may be asked to accept notification and camera privileges. Click Allow if prompted.

      2. In the MFA Portal, click I have Duo Mobile installed.

        4DownloadandorConfirmDuoMobileAppInstalledonPhoneorTablet(cropped).png

    5. In the Duo App on your device, tap the plus sign button.

    6. Using your device, scan the QR code on the screen in the MFA Portal and click Continue.

      5SuccessfulQRCodeScanforPhoneorTablet(cropped).png

      Note: You will need to obtain a token before you can register it. Contact your unit's Implementation Partner to find out how to obtain a token. It is very important that you not press the token button repeatedly prior to registering your token. This may cause the token to become out of sync and you will not be able to register it.
      1. Go to https://go.wisc.edu/token.
      2. Log in with your NetID and password.
      • Note: If you've already registered a device and are using MFA Duo, you'll be prompted to login with your NetID twice, then be prompted for MFA Duo.
    • You'll see a page similar to this. Select the type of token that you have.
    • Enter the Token Serial Number in the appropriate field. The Token Serial Number may be entered with spaces/dashes or with numbers only; the format does not matter.
    • Making sure that the token's button is oriented to the left, press the button on the front of the token and enter the 6-digit passcode.
    • Click Register Duo Token/Fob.
      • Note: If you receive an error, it most likely means that your token is out of sync. Please call the DoIT Help Desk so that a case can be escalated to re-sync the token.
    • The token will now be registered with your account.
    • Please note, if the token is the first MFA device you have registered, you'll will start to be prompted within one day to start using MFA.
  5. The device has been added. You should now see it in the Multi-Factor Authentication Portal.

See Also:




Keywords:another more phone tablet token add set up device link pair netid portal net id multi mfa factor change duo new multiple devices register many several new mobile   Doc ID:81457
Owner:Lisa B.Group:Multi-Factor Authentication (MFA)
Created:2018-04-05 18:33 CSTUpdated:2018-12-26 11:32 CST
Sites:DoIT Help Desk, DoIT Tech Store, Multi-Factor Authentication (MFA)
Feedback:  1   0