Duo 2FA - Removing Old Devices

This document will explain how to remove devices you no longer have possession of from Duo 2FA.

Background

When you no longer are in possession of a device, you should remove it from your authorized login devices to prevent another person from requesting a phone number from a phone company that may be your old phone number.

Steps to remove a device

  1. Login to the Duo Device Management Portal. To access the Duo Device Management Portal, navigate to mynetid.wisc.edu/duo-portal.The page will ask you to authenticate with your NetID, password, and complete a two-factor authentication with a device you have already saved.

  2. For the device you would like to remove, select Device Options.

    device_options.png

  3. Select the red trash can icon.

    devices_delete.png

  4. Confirm that you are intentionally removing the device by selecting Remove on the confirmation dialog.

    DeleteAreYouSure.PNG




Keywords:remove delete cancel expire device phone iphone android tablet line two factor authentication auth   Doc ID:81481
Owner:Hitesh S.Group:DoIT Help Desk
Created:2018-04-07 15:32 CDTUpdated:2018-04-16 07:51 CDT
Sites:DoIT Help Desk
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