MFA-Duo - Removing Old Devices

This document will explain how to remove devices you no longer have possession of from Duo MFA.

Background

When you no longer are in possession of a device, you should remove it from your authorized login devices to prevent another person from requesting a phone number from a phone company that may be your old phone number.

Steps to remove a device

  1. Go to mynetid.wisc.edu/duo-portal and login using your NetID and password, then authenticate (confirm your identity) using your smart device or token/fob.

    Note: Be sure to add a new device before deleting your old device. Once a device is deleted, it can no longer be used to approve Duo authentication requests. If you are unable to delete a device, please contact the DoIT Help Desk (608)264-4357.

  2. For the device you would like to remove, select Device Options.

    device_options.png

  3. Select the red trash can icon.

    devices_delete.png

  4. Confirm that you are intentionally removing the device by selecting Remove on the confirmation dialog.

    DeleteAreYouSure.PNG




Keywords:remove delete cancel expire device phone iphone android tablet line two factor authentication auth multi   Doc ID:81481
Owner:Lisa B.Group:Multi-Factor Authentication (MFA)
Created:2018-04-07 15:32 CDTUpdated:2018-08-03 09:45 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Multi-Factor Authentication (MFA)
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